This topic

Where's my DV?

Earthling — Wed, 24 Aug 2022 16:30:43 GMT

I'm 90% through an upgrade to Full Fibre with DV. No problems with broadband and DV was set for activation Aug 22 but hasn't happened - no activation email or text. If I plug my DECT base station into the SH2 there is a dial tone but can't make or receive any calls. As everything seems to have been done - what could possibly be holding up activation? I'm disinclined to use the phone helplines - hoping a mod might know more.

Re: Where's my DV?

jac_95 — Wed, 24 Aug 2022 16:32:16 GMT

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Re: Where's my DV?

imjolly — Wed, 24 Aug 2022 17:20:04 GMT

If you go to hub manager, enter 192.168.1.254 into address bar, can you now see your phone number? If not phone FTTP TEAM 08005874787 who should be able to help

Did you get a free DV phone? Have you paired that to the SH2 and does that work

Re: Where's my DV?

Earthling — Wed, 24 Aug 2022 17:26:56 GMT

My phone number does show in SH2 and when I clicked on it it said Last Service Registration 24/8/2022 5:50pm. However the DECT is still plugged into the master socket and still has dial tone. I'm confused.

Re: Where's my DV?

Earthling — Wed, 24 Aug 2022 17:30:24 GMT

Yes, I have received a DV phone but not tried to use it as it's our existing DECT phones we need.

Re: Where's my DV?

licquorice — Wed, 24 Aug 2022 18:56:52 GMT

Yes, but you need to try the DV phone to see if the problem lies with the service or your equipment.

Re: Where's my DV?

imjolly — Wed, 24 Aug 2022 19:00:36 GMT

You need to connect your old dect base to the socket on back of hub not the master socket.

You need to try the DV phone

Re: Where's my DV?

Earthling — Wed, 24 Aug 2022 20:10:29 GMT

"You need to connect your old dect base to the socket on back of hub not the master socket."

@imjolly Yes, I understand that, but did not expect to find my DECT phone still working when it was still plugged into the master socket after the DV service had been registered at 5:50 pm. When I then plugged it into the hub it could send but not receive.

@licquorice I did go on to see if I could register the DV phone using WPS but did not succeed. At that point I decided to leave it until tomorrow and hope the activation email arrives. At least the phones are still working on the master socket. Hope others aren't all having similar probs 🙄

Re: Where's my DV?

imjolly — Wed, 24 Aug 2022 20:08:46 GMT

The easiest way to pair your DV phone is to go to hub manager then select phone number and then you should to easily pair your phone from there without WPS which is bit hit or miss

Re: Where's my DV?

Earthling — Wed, 24 Aug 2022 20:32:06 GMT

Thanks, handset now registered, but can still only send, not receive. See what tomorrow brings.

Re: Where's my DV?

Earthling — Thu, 25 Aug 2022 18:30:29 GMT

"See what tomorrow brings."

Some explanation would be good but just another email apology for being late switching on my service.

Re: Where's my DV?

imjolly — Thu, 25 Aug 2022 18:39:40 GMT

Have you phoned the FTTP TEAM 08005874787 and they should be able to help or least give a better update

Re: Where's my DV?

Earthling — Thu, 25 Aug 2022 19:26:15 GMT

I haven't, no. This just happens to be the worst possible time to be having problems receiving calls and tying up the phone unnecessarily is the very last thing I want to do. I'll just have to be patient.

Re: Where's my DV?

imjolly — Thu, 25 Aug 2022 20:02:01 GMT

Try phoning FTTP as they are the place to help with DV problems