This topic

Phone line repair

Mden36 — Mon, 29 Aug 2022 08:11:23 GMT

Hi, my mother's phone line has been down now for 3 days. This has also affected her lifeline and being disabled this is crucial if she has a fall. The repair date I have been given is the 2nd September, is there anyway I can speed this up. The lifeline is crucial to her safety

Re: Phone line repair

Keith_Beddoe — Mon, 29 Aug 2022 08:37:25 GMT

@Mden36

Unfortunately, Openreach who do the repairs, are on strike on the 30th and 31st August, so nothing is going to happen on those days, which is going to cause delays, so the date you have been given, is likely to be the earliest.

This may help for future issues https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-needs/i-rely-on-my-service-and-need-it-repaired-urgently

Re: Phone line repair

imjolly — Mon, 29 Aug 2022 08:36:13 GMT

has your mother registered here

https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf

Re: Phone line repair

Anonymous — Mon, 29 Aug 2022 08:40:26 GMT

I don't know how fully the strikes are being supported, so there's a chance it could happen sooner.

Re: Phone line repair

RobbieMac — Mon, 29 Aug 2022 08:39:29 GMT

Hi @Mden36

Welcome to the BT Community and thank you for your post!

I am sorry that your Mother's service has developed a fault. I understand how important it is that she has a working service.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Phone line repair

Mden36 — Mon, 29 Aug 2022 08:41:27 GMT

No she hasn't, I'll have a look at that for the future

Thanks