This topic

Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 12:36:52 GMT

Im having DV installed next Monday and a bit confused!
I have received one BT Advanced Digital Home Phone-Alexa (Type A).

The SH2 Hub will be in the lounge.

What do I need to do to have extra DV phones in the kitchen and bedroom, as I do with my current cordless phones?

Thanks

Frank

Re: Digital Voice extra phones

jac_95 — Wed, 31 Aug 2022 12:37:16 GMT

Hi frankg4553,

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Re: Digital Voice extra phones

gg30340 — Wed, 31 Aug 2022 12:47:14 GMT

Plug the master base station of your cordless phones into the phone socket on the Smarthub 2 and your present cordless phones will work as they do now.

Follow the instruction with the BT digital phone to connect it to the Smarthub 2.

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 12:53:04 GMT

Sorry gg30340, I don’t understand that.

I want to replace my cordless phones with the BT DV Advanced phones.

One will be in the lounge with the SH2 hub and I want two more, one in the kitchen and one in the bedroom.

how do I do that?

Frank

Re: Digital Voice extra phones

VeteranISPUser — Wed, 31 Aug 2022 12:57:50 GMT

Hi @frankg4553

You can buy extra phones from the BT Shop or other on-line retailers. I bought 3 extra HD Phones with Alexa cheap from a well known auction site.

BT Advanced Digital Home Phone with Alexa built-in (101806) | BT Shop

Note, you should have been offered extra phones at a discounted price when you ordered your free one.

Re: Digital Voice extra phones

gg30340 — Wed, 31 Aug 2022 12:58:50 GMT

I thought you would still want to use your cordless phones. If you don't want to do that you will need to buy two BT Digital phones.

https://www.bt.com/broadband/digital-voice

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 13:11:08 GMT

That’s right, I need to buy two more BT digital phones…but can I just plug them in to a normal 3-pin plug socket in the kitchen and bedroom for them to work?

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 13:13:36 GMT

Hi Veteran

I wasn’t offered extras at a discounted price when I upgraded online. I’ll look into that.

Thanks

Re: Digital Voice extra phones

gg30340 — Wed, 31 Aug 2022 13:31:40 GMT

@frankg4553 wrote:

That’s right, I need to buy two more BT digital phones…but can I just plug them in to a normal 3-pin plug socket in the kitchen and bedroom for them to work?

Yes, but you will need to follow the instructions to connect/ register them to the Smarthub2 so that they can work via the Dect base station built into the Smarthub 2.

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 13:33:05 GMT

Thanks gg👍

Re: Digital Voice extra phones

Earthling — Wed, 31 Aug 2022 15:39:42 GMT

@frankg4553 I want to replace my cordless phones with the BT DV Advanced phones.

If you do that you won't be able to make or receive any calls in the event either your broadband is down or there is a power cut. The new BT phones really are nice and my wife suggested we do the same but changed her mind after I had explained. Anyway, you would need always to keep a mobile with a decent signal handy, just in case.

Re: Digital Voice extra phones

licquorice — Wed, 31 Aug 2022 15:42:43 GMT

@Earthling I'm sure @frankg4553 is already aware of that. You are only deferring the inevitable, you will be transferred to DV when the PSTN is switched off in 2025.

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 16:08:57 GMT

Yes I’m aware of that, but as was said, it’s going to happen soon anyway…so I’ll go with it now 👍

Re: Digital Voice extra phones

gg30340 — Wed, 31 Aug 2022 16:33:13 GMT

Earthling

Out of interest how often do you have power cuts that it is an issue for you?

Personally speaking I have only had one power cut in the last 20 years so I would hardly call it an issue to be worried about as regards not having a DV phone.

If you have them on a regular basis I would suggest that you need to contact your Electricity company and lodge a complaint that their service is not supplying what you pay for.

Likewise if your broadband goes down on a frequent basis you should be complaining about that to BT to have that problem resolved.

Re: Digital Voice extra phones

Earthling — Wed, 31 Aug 2022 16:39:56 GMT

Forget what I said - hadn't got my thinking cap on. Same constraints would apply even if frank continued using his dect phones. Why isn't there an emoji for banging ones head?

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 18:06:24 GMT

🤣👍

Re: Digital Voice extra phones

frankg4553 — Wed, 31 Aug 2022 18:08:36 GMT

Same as you…had one very quick dip about 6 months ago, can’t remember the last time before that as it was so long ago.

Don’t think it will be a problem at all.

👍

Re: Digital Voice extra phones

frankg4553 — Mon, 05 Sep 2022 11:01:40 GMT

Ok....so my digital service was installed today (by quite a sullen chap). The line is now working, however, when I tried a call from my mobile, which is in the contacts list of my advanced Alexa phone, the screen gives no indication as to who is calling. Looking in the user guide it states that when an incoming call is from someone in your contact list, the screen should turn green and show who it is....it doesn't...it stays blue.

So, I plugged in my Panasonic phones, and whereas beforehand they announced who the caller was, it now just says

' incoming call'....nothing else.

Seems like a bit of a step backward!!

Can anyone help with the Digital phone screen supposing to show thw caller info?

Thanks

Frank

Re: Digital Voice extra phones

Keith_Beddoe — Mon, 05 Sep 2022 11:16:35 GMT

@frankg4553

I think you have to enable caller display.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

Re: Digital Voice extra phones

frankg4553 — Mon, 05 Sep 2022 11:36:33 GMT

Hi Keith

I've watched the videoand been through my phone and can't find any option to turn on Caller Display.

The only options under 'Display' are for clock, text size, colour etc....and can't find it anywhere else either 😞