This topic

Re: My BT landline number isn't associated with my address

Ponty500 — Tue, 06 Sep 2022 11:02:17 GMT

Hi there,

I have just recently noticed that I have the exact same issue.

I can't see a contact the moderators link in either profile on this post.

Hope you can help?

Many thanks in advance

JohnC2 — Tue, 06 Sep 2022 12:05:07 GMT

Hi @Ponty500, welcome to the forum and thanks for posting.

I'm sorry that your address details are not correct.

There are a few pieces of information I need before I can advise you further on this.

Do you have a copper landline or are you on full fibre?
Are you A BT Retail customer?
Is your address correctly listed here: Postcode Finder - Find an address | Royal Mail Group Ltd

Cheers

John

Ponty500 — Tue, 06 Sep 2022 12:16:01 GMT

Hi John,

Yes I am a BT customer, on a copper connection and yes the address is correct on the Royal Mail site.

Many thanks

JohnC2 — Tue, 06 Sep 2022 12:22:39 GMT

Hi @Ponty500, thanks for getting back so quickly with those answers.

We'll be able to get this fixed for you. I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

JohnC2 — Thu, 15 Sep 2022 12:59:26 GMT

Hi @Ponty500, just an update to confirm that your address record has now been corrected.

Cheers

John

Ponty500 — Fri, 16 Sep 2022 08:55:18 GMT

Many thanks for your help John.