This topic

Obtaining a landline for a elderly person panic / care alarm

aliballibee — Tue, 06 Sep 2022 22:29:36 GMT

Current situation is my Mum has a granny flat attached to my sister's house.

The main house switched from BT to Virgin but my mothers panic / care alarm has to be plugged into the incoming socket; it doesn't work through an extension. Therefore its currently plugged in next door and not accessible to her.

Therefore I would like a new new landline installed within the granny flat, simply to cater for the care / panic alarm and to be able to move it into Mum's flat.

Can anyone advise if this is possible and what product would best suit this arrangement?

Many thanks

Re: Obtaining a landline for a elderly person panic / care alarm

Keith_Beddoe — Wed, 07 Sep 2022 05:19:32 GMT

@aliballibee

Place an order for a phone line using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing. Once the routing is updated the order will then progress as normal.

Remember to specify the flat number.

Re: Obtaining a landline for a elderly person panic / care alarm

Anonymous — Wed, 07 Sep 2022 06:59:07 GMT

Before ordering a new line I'd investigate the Virgin setup a bit further. It may simply be that like with BT's Digital Voice service on fibre, all you need is a cable plugged into the Virgin Hub & then into an existing phone socket, That would then re-enable her extension.

Edit

https://community.virginmedia.com/t5/Home-Phone/Why-must-I-move-my-phones-and-plug-them-into-the-virgin-media/td-p/5093043

Re: Obtaining a landline for a elderly person panic / care alarm

aliballibee — Thu, 08 Sep 2022 22:09:08 GMT

Thanks - I'll take a look at the options cost wise, since it'll have little or no use

Re: Obtaining a landline for a elderly person panic / care alarm

aliballibee — Thu, 08 Sep 2022 22:09:57 GMT

Thanks - speaking to my sister tonight they've had issues with Virgin recently so might stick with the BT option.