This topic

Cancelling Caller Redirect

TraceyH — Fri, 05 Aug 2022 20:11:26 GMT

I seem to have been charged for caller redirect for 3 years no not realising I was still paying for the service. Arghhh! How can I cancel this please.

Re: Cancelling Caller Redirect

Keith_Beddoe — Fri, 05 Aug 2022 20:13:50 GMT

@TraceyH

I have asked a moderator to help.

Re: Cancelling Caller Redirect

TraceyH — Fri, 05 Aug 2022 20:29:53 GMT

Thanks, it would be great to get it cancelled asap, I can't seem to find a way to do it online and its not listed in 'my products'. I've tried calling the billing team but just can't get through.

Re: Cancelling Caller Redirect

Keith_Beddoe — Fri, 05 Aug 2022 20:39:04 GMT

@TraceyH

They should post on this thread, probably tomorrow morning.

Re: Cancelling Caller Redirect

-Richie- — Fri, 05 Aug 2022 20:40:37 GMT

The Billing team deal with cancelling caller redirect, it's a service offered when people move home and can't retain the existing telephone number.

Re: Cancelling Caller Redirect

DavidM — Sat, 06 Aug 2022 07:38:39 GMT

Hi @TraceyH and welcome to our community.

Thanks for posting about the caller redirect, sorry you're having problems cancelling it. I can help you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: Cancelling Caller Redirect

DavidM — Mon, 08 Aug 2022 09:15:02 GMT

Hi @TraceyH ,

Did you get this sorted? If not my offer of help is still there.

Cheers

David

Re: Cancelling Caller Redirect

TraceyH — Mon, 08 Aug 2022 09:25:08 GMT

Hi David, thanks so much. I did manage to get hold of somebody in billing who has raised a ‘DI’ ? for me. I’m expecting a response from one of the managers. Fingers crossed.

Re: Cancelling Caller Redirect

DavidM — Mon, 08 Aug 2022 09:37:45 GMT

Let me know how you get on @TraceyH .

Cheers

David

Re: Cancelling Caller Redirect

JohnC2 — Tue, 13 Sep 2022 15:34:21 GMT

Hi @TraceyH, I've checked and can confirm the Caller Redirect service was cancelled after your call.

Cheers

John