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Digital voice question

6412 — Tue, 13 Sep 2022 18:51:41 GMT

My phone is now on digital voice, last night our broadband was down for a while (a number of users were affected) and our Hybrid connect kicked in so that we remained connected. My question is as our phone line now goes via our smart hub does that mean we could have still made calls via the hybrid connect ?

Re: Digital voice question

jac_95 — Tue, 13 Sep 2022 18:52:16 GMT

Hi 6412,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital voice question

VeteranISPUser — Tue, 13 Sep 2022 19:27:12 GMT

Hi @6412

No, digital voice does not work via Hybrid Connect. The best work-a-round is to divert your calls to your mobile if you have one.

https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice

Re: Digital voice question

6412 — Tue, 13 Sep 2022 19:55:06 GMT

Thanks for that, it was just an idle thought I had