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Digital voice change over

love311 — Wed, 14 Sep 2022 19:59:50 GMT

been with bt for 2 years not had a problem until I switched over to digital voice . I cant get incoming calls sometimes I get through with a mobile but land lines is a no go . Had a guy looking into this a great bloke but he has exhausted all avenues . Never had any problems with the phone up to now can I get someone to help look into this.

James 14/9/22

Re: Digital voice change over

jac_95 — Wed, 14 Sep 2022 20:02:16 GMT

Hi love311,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice change over

love311 — Thu, 15 Sep 2022 09:10:58 GMT

Hi I've been with bt for 2 years and recently switched over to digital voice. When this happened could not receive any incoming calls. Sooke to bt they have exhausted all avenues. Would getting a new number solve the issue .

Thanks

James

Re: Digital voice change over

-Richie- — Thu, 15 Sep 2022 18:57:15 GMT

Sounds like a porting issue, speak to BT again and explain you're not receiving all calls, I would image anyone calling from a BT/EE or Plusnet number will get through, other networks don't.