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Setting up Advanced digital home phone with fast fibre hub

Stain3567 — Sat, 17 Sep 2022 20:13:46 GMT

I have got full fibre installed and also got a digital voice advanced home phone with the deal.

The hub is connected to the full fibre using the WAN connection, so the traditional broadband connection is unused.

The digital phone has registered with the hub but the displays the "Unable to make or receive calls" message. The suggestion is there is no Internet access, even though the hub and fibre are fully functioning with all my devices.

The help available simply seems to be for a standard non-fullfibre setup and suggests ensuring the hub is connected to a broadband input socket. I don't use that anymore as the engineer set everything up using the new fibre line into the house.

What do i need to do to make the phone work with my hub?

Re: Setting up Advanced digital home phone with fast fibre hub

jac_95 — Sat, 17 Sep 2022 20:17:16 GMT

Hi Stain3567,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Setting up Advanced digital home phone with fast fibre hub

jac_95 — Sat, 17 Sep 2022 20:29:53 GMT

Is the digital voice service ready for use? On a computer or tablet go to http://192.168.1.254 to check if the phone service is ready (if it is active you should see number in the box highlighted in red in image below). Clicking on the menu card will then show more information such as if the Digital Voice service is ready for use.

Re: Setting up Advanced digital home phone with fast fibre hub

Stain3567 — Sat, 17 Sep 2022 23:31:00 GMT

The phone tab is currently greyed out and "Not configured ".

I have not received anything from BT regarding this being set up or any configuration required.

My BT halo 3+ package has the following:

Digital Voice Home Phone

My Anytime Calls add-on

Digital Voice Home Phone add-ons

My Anytime Calls

Plus the actual digital phone as well but nothing regarding any related actions.

Re: Setting up Advanced digital home phone with fast fibre hub

licquorice — Sun, 18 Sep 2022 07:19:16 GMT

It would appear that BT haven't configured Digital Voice service for your connection. Give the FTTP team a call 0800 587 4787

Re: Setting up Advanced digital home phone with fast fibre hub

Anonymous — Sun, 18 Sep 2022 07:37:02 GMT

When calling BT it would be useful to have the serial number of the ONT to hand to make sure it matches what they have on your record. A mismatch could be the issue & worth ruling out at an early stage.