This topic

Digital Voice Diversion

SteveEll — Thu, 22 Sep 2022 14:40:45 GMT

Hi,

I have Digital Voice and originally I could divert my landline to any other number using the BT App.

I no longer seem able to do this. Has this feature been removed or is there a fault with my App?

Thanks,

Steve

Re: Digital Voice Diversion

jac_95 — Thu, 22 Sep 2022 14:47:16 GMT

Hi SteveEll,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital Voice Diversion

imjolly — Thu, 22 Sep 2022 15:17:38 GMT

You can still divert number. Just go to MYBT and then digital voice

Re: Digital Voice Diversion

SteveEll — Thu, 22 Sep 2022 15:21:43 GMT

I've tried both the App and My BT and neither offers, as far as I can see, the ability to divert.

Re: Digital Voice Diversion

Les-Gibson — Thu, 22 Sep 2022 16:11:13 GMT

All about Call Diversion for Digital Voice | BT Help

Re: Digital Voice Diversion

NeilO — Thu, 22 Sep 2022 16:13:27 GMT

Hi @SteveEll welcome to the community and thanks for posting. Follow these steps to set up call diversion in MyBT.

Log into My BT
On your Profile screen, select Manage on the Digital Voice tile
Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
Follow the steps on the next screen

Thanks

Neil

Re: Digital Voice Diversion

JonMace — Fri, 23 Sep 2022 19:00:28 GMT

On the MyBT app :-

Open and sign in

Your Products

Digital Voice

Come down to Call Division and press "Manage"

Then there is nothing on that page relating to call divert

Re: Digital Voice Diversion

JB2016 — Sat, 24 Sep 2022 21:00:08 GMT

I noticed this problem several weeks ago. It is not clear whether this useful facility has been withdrawn intentionally, or if a system fault has occurred. I note that when logged on to the BT account, the Call Diversion option no longer appears on the Digital Voice features. However, on the MyBT smartphone app, the Call Diversion option is still shown although when it is selected the page displayed is the same page as for Call Protect with the page header showing “Call Diversion”.

I wrote to BT about this on 16 August and await their reply.

Re: Digital Voice Diversion

SteveEll — Mon, 26 Sep 2022 10:59:36 GMT

Thanks, good to know it's not just me.

Re: Digital Voice Diversion

imjolly — Mon, 26 Sep 2022 11:04:01 GMT

I have the advance alexa phone and in call settings it allows me to set up call diversion

Re: Digital Voice Diversion

SteveEll — Mon, 26 Sep 2022 11:27:18 GMT

Thanks, but unfortunately I don't have an advance phone. I'm going to try the *21* feature from my handset.

Re: Digital Voice Diversion

JB2016 — Mon, 26 Sep 2022 12:20:05 GMT

@SteveEll That will work. It's only the facility to implement a diversion using the BT account online or the MyBT app that no longer works.

Re: Digital Voice Diversion

SteveEll — Mon, 26 Sep 2022 12:29:53 GMT

Thanks

Re: Digital Voice Diversion

JonMace — Mon, 26 Sep 2022 13:52:28 GMT

Being able to do it from the home phone does not help if you are out

Re: Digital Voice Diversion

Les-Gibson — Mon, 26 Sep 2022 13:56:42 GMT

@JonMace

It does if you set it before you go out

Re: Digital Voice Diversion

stevebrass — Mon, 26 Sep 2022 14:42:36 GMT

The call divert from the app or mybt has definitely disappeared. Possibly to stop people like me not using the BT hub setting up or changing call divert.

Re: Digital Voice Diversion

Keith_Beddoe — Mon, 26 Sep 2022 14:57:35 GMT

@stevebrass

That would seem a possibility, as if you want to have a BT Retail phone number, then you have to use the Smart Hub 2.

I expect there may have been a security/fraud issue identified as well, as without a SH2, it would be difficult to verify the origin of a call, as there would be no terminating equipment.

You could get your broadband service from another provider, and still get the free diverts, and BT would be unaware.

When BT Broadband Talk was available, BT has to eventually block unauthorised devices from making calls, like Android phones using SipDroid. They used to work to start with, after info became available.

Re: Digital Voice Diversion

JonMace — Mon, 26 Sep 2022 17:15:44 GMT

The App, allowed me to divert to my mobile and go out then if there was a time I could not take the calls while out I could cancel that and divert them somewhere else.

Not sure what having a SH2 connected has to do with is as the divert is done at the exchange so plug in the SH2 and phone divert unplug SH2 and plug your own router in, and leave it that way. If the divert is not at exchange lvl and at router lvl it would also make no difference as that would then confirm use of SH2

Re: Digital Voice Diversion

JB2016 — Mon, 26 Sep 2022 17:36:53 GMT

BT's instructions for Call Diversion still state (at https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice )

"You can use Call Diversion in the following ways:

Using a handset that has an in-built Digital Voice service. This is easily identifiable by the HD logo on the handsets.
Logging into My BT
Via a handset plugged into the home Hub"

Re: Digital Voice Diversion

JB2016 — Mon, 26 Sep 2022 17:40:13 GMT

There are other problems with Call Diversion, specifically during a power cut: https://bt-digital-voice.blogspot.com/p/call-diversion-during-power-cut.html