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Change over waiting times

ChelseaMike — Sat, 24 Sep 2022 12:17:08 GMT

I have not been switched over as yet to DV and have not been given any indication as to when this might happen. I have received all the postcards with information stating that it will be very soon and I have an adapter and a new Alexer hand unit but so far I cannot use either until the changeover. Is it normal to be waiting three to four weeks to be given a date? Houses close by were given three to four days.

Re: Change over waiting times

jac_95 — Sat, 24 Sep 2022 12:17:16 GMT

Hi ChelseaMike,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Change over waiting times

gg30340 — Sat, 24 Sep 2022 12:20:06 GMT

The change over was put on hold. It is only being rolled to new customers and to those who expressly ask for it.

If you do want it give BT 0800.800.150 and request that you be moved onto Digital Voice