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Caller ID only working for landline numbers

shrewscam — Sun, 25 Sep 2022 12:13:49 GMT

Just been moved across to Digital Voice and found that the CLI is only working for landlines, any mobiles the number does not come through.

When I check MyBT CLI is enabled and it was working before we were switched over (Thursday)

Any help would be much appreciated

regards Steve

Re: Caller ID only working for landline numbers

jac_95 — Sun, 25 Sep 2022 12:17:16 GMT

Hi shrewscam,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Caller ID only working for landline numbers

shrewscam — Sun, 25 Sep 2022 13:52:57 GMT

Ok I used the chat function and they reapplied caller display - it is now working!

Turning IT off and on again works once again ...