https://community.bt.com/t5/Home-phone-including-Digital/Welfare-Team/m-p/2253776#M86088 <P>My elderly&nbsp; parents have had an ongoing fault on their phone line since May. Numerous engineers have visited. Welfare team were contacting me daily but have made no calls now for 2 days. Have spent over 60 hours talking to BT.&nbsp;</P><P>Parents have had front garden all dug up by Openreach, a big hole dug in the pavement, a new line, 14 engineers and still no resolution</P><P>Not sure how to get hold of the Welfare&nbsp; Cardiff team who were dealing with it.</P> Mon, 26 Sep 2022 14:27:50 GMT floral12 2022-09-26T14:27:50Z https://community.bt.com/t5/Home-phone-including-Digital/Welfare-Team/m-p/2253776#M86088 <P>My elderly&nbsp; parents have had an ongoing fault on their phone line since May. Numerous engineers have visited. Welfare team were contacting me daily but have made no calls now for 2 days. Have spent over 60 hours talking to BT.&nbsp;</P><P>Parents have had front garden all dug up by Openreach, a big hole dug in the pavement, a new line, 14 engineers and still no resolution</P><P>Not sure how to get hold of the Welfare&nbsp; Cardiff team who were dealing with it.</P> Mon, 26 Sep 2022 14:27:50 GMT https://community.bt.com/t5/Home-phone-including-Digital/Welfare-Team/m-p/2253776#M86088 floral12 2022-09-26T14:27:50Z https://community.bt.com/t5/Home-phone-including-Digital/Welfare-Team/m-p/2253781#M86089 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/307340">@floral12</a>&nbsp;I'm really sorry to see the fault with your parent's line has not been resolved after such a long time.&nbsp; I'll send you a private message so you can get in touch with the moderation team and we'll be happy to chase that up for you.</P> <P>Thanks</P> <P>Neil</P> Mon, 26 Sep 2022 14:41:55 GMT https://community.bt.com/t5/Home-phone-including-Digital/Welfare-Team/m-p/2253781#M86089 NeilO 2022-09-26T14:41:55Z