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Ex Directory but appear in BT Phonebook ???

ROWBOTG2 — Fri, 30 Sep 2022 10:32:43 GMT

HI ,

I have been ex directory for years but noticed that my Residential listing appears in the local edition of the Phonebook.

I rang 0800 800 150 , there was no option for such an enquiry but the lady I spoke to said she could check and confirmed I was XD but that she would tick all listings but I would have thought being registered with BT ensured an entry would not appear in a BT Phonebook !

Can anyone advise how this may have happened and who I could contact to be totally reassured this wont happen again , it seems like a data breach to me !

Thanks in advance

Re: Ex Directory but appear in BT Phonebook ???

DanielS — Fri, 30 Sep 2022 11:24:45 GMT

Hi @ROWBOTG2,

Thanks for reaching out to us.

I am sorry that your number has appeared in the BT Phonebook. We will need to go over your historic and recent orders to see when you were on a Published listing and when you moved to Ex-Directory. I'm sending you a private message where you can reply back to me. One of my team would then get back in touch with you within 1-2 working days.

Thanks
DanielS

Re: Ex Directory but appear in BT Phonebook ???

ROWBOTG2 — Tue, 04 Oct 2022 09:38:28 GMT

Thanks Daniel , I was given a contact number for Directories by one of your Moderator colleagues ( Neil ) , they referred me to a mail address for the BT Directories Soltion Data Team !

A lady called me and assured me I would not appear in the next Phonebook edition.

I am still not sure how I came to be on the directory listing but whats done is done and should be ok going forward

Thanks for your help.