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Imported Phone Book

JonMace — Sat, 08 Oct 2022 20:06:25 GMT

I have imported my phone book, and out going calls work fine, the issue is that incoming calls just show the number not the name

Re: Imported Phone Book

imjolly — Sat, 08 Oct 2022 21:06:07 GMT

Imported from where to where?

Re: Imported Phone Book

JonMace — Sun, 09 Oct 2022 14:40:45 GMT

google contacts to vcf file

Re: Imported Phone Book

imjolly — Sun, 09 Oct 2022 14:46:06 GMT

importing to where - digital voice phone?

there are a few posts on forum about importing contacts found with search

here is one

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-and-Importing-Contacts-files/m-p/2197590

Re: Imported Phone Book

JonMace — Sun, 09 Oct 2022 15:20:33 GMT

Think this is the one I used

https://community.bt.com/t5/Home-phone-including-Digital/How-to-Import-contacts-to-Advanced-Phone-with-Alexa-because-BT/td-p/2222666

It works I can make outgoing calls, just that when those numbers call me, just the number shows not the name.

All the numbers were imported directly to the SH2

Re: Imported Phone Book

jac_95 — Sun, 09 Oct 2022 15:25:10 GMT

Is there any spaces in the import for the contact numbers? Looking at other posts if there are spaces this can cause issues not to show the saved contact details.

Re: Imported Phone Book

JonMace — Sun, 09 Oct 2022 15:42:55 GMT

Yes there are spaces, I will look at that tomorrow

Re: Imported Phone Book

VeteranISPUser — Sun, 09 Oct 2022 16:51:12 GMT

Hi @JonMace Any spaces in the contact numbers will stop the caller ID showing. I imported over 100 contacts using gmail and discovered this. After editing out the spaces everything was fine. Unless you are going to repeat the import it may be quicker to export from SH2, remove the spaces and import the edited file.

Re: Imported Phone Book

JonMace — Sun, 09 Oct 2022 17:09:41 GMT

Thanks never thought of exporting