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BT Everday Digital handset

Kittybent — Tue, 11 Oct 2022 15:32:59 GMT

I have a BT handset which worked perfectly until our internet went off for nearly 24 hrs 5 or 6 weeks ago. Since then it has only got an engaged tone. If I dial 1471 I get a dialing noise over the engaged tone then nothing. It doesn't register incoming calls either. I've reset it - done everything suggested in the manual. I can't make or receive calls on it. Any suggestions?

Re: BT Everday Digital handset

imjolly — Tue, 11 Oct 2022 16:01:39 GMT

Are you on digital voice with phone connected to back of hub or are you still connecting to the white phone socket on the wall?

Re: BT Everday Digital handset

Kittybent — Tue, 11 Oct 2022 16:13:23 GMT

It's plugged into the wall - a second similar phone that we have upstairs works perfectly and hasn't had any trouble. I've relinked it to the hub. I've reset it. I've tried it in different sockets. I can't think of anything else to try.

Re: BT Everday Digital handset

imjolly — Tue, 11 Oct 2022 16:36:34 GMT

Sorry but now confused

If you don't have digital voice and use the normal phone socket then I don't understand why you are linking your phone to the hub. You only connect a phone to hub by dect or socket on back if you have digital voice. If you have digital voice then the old phone socket does not work for calls

Re: BT Everday Digital handset

Kittybent — Tue, 11 Oct 2022 19:00:21 GMT

It's digital voice and a bt digital phone, given to us by bt to go with the new hub earlier this year. that has 2 plugs that go into electrical sockets. Works over wifi. We have an "old fashioned" phone that is directly plugged into the hub and works perfectly too. We have 2 digital phones. The other one is fine. This particular one constantly has the engaged tone and doesn't ring with an incoming call or dial out and nothing I do changes it.