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Importing contacts from BT hub

Mickypd — Tue, 11 Oct 2022 08:11:33 GMT

When I try to import my contacts from the BT hub the file I get only has just one (the first alphabetically) contact in it. Can anyone help?

Whilst writing, my Digital Voice handsets are all named but periodically the names simply disappear and the handset names revert back to "Handset1", "Handset 2", etc. This is really annoying - does anyone know why this happens and can it be prevented?

Thanks

Re: Importing contacts from BT hub

jac_95 — Tue, 11 Oct 2022 08:17:16 GMT

Hi Mickypd,

Thanks for the post and welcome to the Community.

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Re: Importing contacts from BT hub

VeteranISPUser — Tue, 11 Oct 2022 09:01:37 GMT

Hi @Mickypd Where did you export them from and have you checked the file for multiple contacts and correctly formatted? I cannot help you with the names, I always leave them at default. I import over a hundred contacts at a time so I suspect it is your file.

Re: Importing contacts from BT hub

Mickypd — Tue, 11 Oct 2022 09:29:28 GMT

Thanks for the reply.

Basically I just clicked relevant box on the hub page where it downloads a file, open up the downloaded file and get just one contact page (one person). I've looked everywhere to try and find others with no success. I would have thought it would download in the correct format but I have no idea how to check or change format, etc.

Re: Importing contacts from BT hub

JonMace — Tue, 11 Oct 2022 17:35:48 GMT

Where are you exporting your contacts from mobile, outlook etc.

what method are you using to import to the SH2?

Once the contacts are on the SH2 there is no need to import them to the phone they will just be there

Re: Importing contacts from BT hub

Mickypd — Tue, 11 Oct 2022 19:03:50 GMT

I'm trying to import from the BT hub II'd manually input them all onto the phone, one by one, after which they transfer tro the hub apparantly) , onto a file that I can save on my PC so as to be able to download them back onto the hub in the case of any future loss of data from the hub. This is why the hub offers a "download" facility.

Re: Importing contacts from BT hub

VeteranISPUser — Tue, 11 Oct 2022 19:30:43 GMT

Hi @Mickypd

The [Export] button will download ALL your contacts into a single file. However depending on what you use to view the file it may only show the first contact card. If you open it up with a text editor like Notepad you will see all of your contacts in the file.

Re: Importing contacts from BT hub

Mickypd — Wed, 12 Oct 2022 08:24:52 GMT

Many thanks, I'll try that. My only question is - if I were to lose the data from the hub, how would I re-load it again from the "saved" file if it is saved in a different format (i.e. the notepad)?

Re: Importing contacts from BT hub

VeteranISPUser — Wed, 12 Oct 2022 10:01:41 GMT

Hi @Mickypd

Opening a file with Notepad does not change the format. You will be simply viewing the file, not changing it. The export format .vcf is simply a special text file laid out in the vcf format.

The contents of Contact.vcf:

BEGIN:VCARD
VERSION:4.0
FN:Forename1 Surname1
N:Surname1;Forename1;;;
TEL;VALUE=uri;TYPE=home:tel:01234567890
TEL;VALUE=uri;TYPE=cell:tel:07012345678
MEDLODY:0
ACCOUNTID:0
DFTNUM:0
OWN:0
END:VCARD
BEGIN:VCARD
VERSION:4.0
FN:Forename2 Surname2
N:Surname2;Forename2;;;
TEL;VALUE=uri;TYPE=home:tel:01234567891
TEL;VALUE=uri;TYPE=cell:tel:07012345679
MEDLODY:0
ACCOUNTID:0
DFTNUM:0
OWN:0
END:VCARD
Repeated for each contact

Re: Importing contacts from BT hub

JonMace — Wed, 12 Oct 2022 20:39:37 GMT

to reload it again. You press the import button and select the file you downloaded