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I do not want Digital Voice

Marymary21 — Mon, 24 Oct 2022 22:20:16 GMT

Hi, could someone advise me, please? I have upgraded my broadband contract, but there was no option to do not have Digital Voice as well. I don't use my landline, I don't need the Alexa device and an engineer to come and set it up, but how to quickly cancel that part only of the service?

Re: I do not want Digital Voice

jac_95 — Tue, 25 Oct 2022 00:02:16 GMT

Hi Marymary21,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: I do not want Digital Voice

gg30340 — Tue, 25 Oct 2022 06:23:25 GMT

You should have ordered Broadband without a landline.

https://www.bt.com/broadband/broadband-without-landline

You need to call 0800.800.150 to see if the order can be changed.

Re: I do not want Digital Voice

NormanWisdom — Tue, 25 Oct 2022 12:31:02 GMT

We didn't want it either but it came automatically, there was no option at the time when we moved to have BB without a phone line so we just accepted it even though it took five weeks for them to provision it.

They come up with offers all the time and we can have a new contract with or without DV but the prices are the same with or without, but why pay them for a home phone calls if you have a mobile.

Just let them waste their equipment and time and leave the phone in the box, you'll only get scammers calling on it after a few weeks anyway they are the only ones we get.

Re: I do not want Digital Voice

gg30340 — Tue, 25 Oct 2022 14:17:52 GMT

You are confusing a landline with a landline phone package. You require a landline of some description whether it is copper line or fibre.

If you order a package without a landline it only means you do not have a landline phone package.

The result of this is you only save money if you don't want a phone, the cost of which would be added to your broadband package, not money taken off your broadband package if you don't want a phone package.