This topic

Is Digital Voice ever offered for no monthly fee?

donegaljoe — Wed, 26 Oct 2022 17:02:11 GMT

Hi folks,

I have signed up to the Full Fibre 500 without Digital Voice, to be honest I don't want to pay £5 a month for pay as you go, and for the number of calls I would ever make, none of the unlimited minute packages were appealing.

If for nothing else, I would like to have Digital Voice for incoming calls.

Has anyone managed to get the pay as you go option of Digital Voice added for a no monthly fee, to a broadband package?

Thanks a lot.

Re: Is Digital Voice ever offered for no monthly fee?

jac_95 — Wed, 26 Oct 2022 17:02:16 GMT

Hi donegaljoe,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Is Digital Voice ever offered for no monthly fee?

licquorice — Wed, 26 Oct 2022 17:13:32 GMT

Clearly, if you wish to receive incoming calls, BT will incur costs to provide that facility and is only appropriate that those costs are passed on. You cannot expect something for nothing.

Re: Is Digital Voice ever offered for no monthly fee?

Anonymous — Wed, 26 Oct 2022 17:14:20 GMT

@donegaljoewrote:
Has anyone managed to get the pay as you go option of Digital Voice added for a no monthly fee, to a broadband package?

PAYG Digital Voice was part of our broadband deal, we didn't add it, it was just included with no charge including one handset, however we are on FTTC rather than FTTP.

BT deals change so I would just keep an eye out to see if an opportunity comes round again. Not long until Black Friday so you never know.

Re: Is Digital Voice ever offered for no monthly fee?

gg30340 — Thu, 27 Oct 2022 14:16:28 GMT

I am FTTC and I have DV on Pay as You Go. I do not make outgoing calls, I use my mobile, but I do receive incoming calls. I do not pay anything for this service.

I recall that other posters on the forum have reported not being charged and others being charged £2.50 for the PAYG service and some paying £5.

I have no idea how it is decided who pays and who doesn't other than I told BT at the time of the change over to FTTC and DV I want to retain my landline phone but with zero cost and I was advised if I went PAYG that is what would happen and it did.