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Phone number ported from Virgin - DV phone / Digital Voice Adapter

FredS — Sun, 30 Oct 2022 15:13:57 GMT

I've just moved from Virgin to BT, installation done in the last few days and everything is working ok including my phone number which has been ported across from Virgin. I have a fairly old pair of Panasonic DECT phones, one of which is now plugged into the router and both working fine.

When I signed up to BT I was advised that I couldn't get the new DV phones, I think this was because of the transfer from Virgin and me wanting to retain the number. But I'm curious: now that I've successfully transferred does this still apply? I don't necessarily need new DV phones, just wondering really.

But I would like to move my main handset back to where it was as it's now in a slightly inconvenient place near the router. It looks like I could do this by getting the Digital Voice Adapter, and that this would work for the second handset as well. Have I understood this correctly?

Re: Phone number ported from Virgin - DV phone / Digital Voice Adapter

jac_95 — Sun, 30 Oct 2022 15:17:17 GMT

Hi FredS,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Phone number ported from Virgin - DV phone / Digital Voice Adapter

imjolly — Sun, 30 Oct 2022 15:19:00 GMT

you could phone BT and request the DV adapter and you could then position where you want as long as it connects to SH2 (DECT) then connect your existing panasonic base to adapter

phone CS 150 or 0800800150 from mobile and request free adapter

Re: Phone number ported from Virgin - DV phone / Digital Voice Adapter

FredS — Mon, 31 Oct 2022 14:05:21 GMT

I phoned the BT helpline, they were very helpful, a digital voice adapter is being sent.

Re: Phone number ported from Virgin - DV phone / Digital Voice Adapter

FredS — Wed, 02 Nov 2022 13:23:36 GMT

And...it arrived and all set up.