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Digital Voice

Scaro1 — Mon, 31 Oct 2022 10:52:08 GMT

Compulsory move to Digital Voice earlier this year. I am using old corded and cordless phones.

I have three questions:

1. It doesn't appear possible to transfer a call picked up on one phone to another phone. Is there any way of activating a call transfer?

2. When on an outgoing call, incoming calls appear able to come in, disrupting the outgoing call. How is this possible? How can it be stopped?

3. How, using digital voice adaptors can the 'reach' of the calls be extended from the hub? At present not possible to get calls in rooms further away where extension phones are situated.

Re: Digital Voice

jac_95 — Mon, 31 Oct 2022 11:07:16 GMT

Hi Scaro1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice

imjolly — Mon, 31 Oct 2022 12:04:13 GMT

you need to go to your DV phone then settings and I think line settings and you should see yours is set on multi which allows 2 calls at same time so just change that to single and save and that should solve your problem