This topic

Home phone will not let calls through

SteveE2 — Tue, 01 Nov 2022 00:11:24 GMT

Hi, I have BT broadband and also BT home phones which only lets through calls that were registered on the phone, but recently phone would not let know numbers/calls through, would just say no number. thought it was phones faulty so bought new cordless phones, BT premium phones which are very similar to the old phones and block any unwanted calls coming through, but same again my mobile and others all in phone but when I try to call my home phone I have to go through the system of telling the service who I am and wait for call to be answered, but when I check on home phone, it just states no number, I tried the *#234# to check my caller ID was still working and it states it is, so I am a bit lost as to why the numbers of friends and family (mobiles and land lines) will not be able to call my home phone and manage to get straight through to ring our phone. It worked fine on ole phones up until about 1 week ago, any help appreciated.

Re: Home phone will not let calls through

RobbieBaron — Tue, 01 Nov 2022 02:25:28 GMT

Do you a landline or are you on Digital Voice (DV)?

Re: Home phone will not let calls through

SteveE2 — Tue, 01 Nov 2022 23:31:15 GMT

Land line

Re: Home phone will not let calls through

Keith_Beddoe — Wed, 02 Nov 2022 06:18:33 GMT

@SteveE2

Its most likely a faulty exchange line card port.

The fact that it says its enabled, is purely a software response from the exchange itself, but hardware failures are quite common. Broadband equipment can also affect the signalling out to line.

You need to report this to BT, so an Openreach Frames Technician can check it at the exchange, using a portable caller display unit.

Re: Home phone will not let calls through

SteveE2 — Wed, 02 Nov 2022 22:54:47 GMT

Thank you for your help, I will do this on my day off.