This topic

RETRIEVE OLD PHONE NUMBER

Siobhan8458 — Mon, 07 Nov 2022 14:35:05 GMT

I have been a customer of BT for over 50 years and 2 months ago my landline got cut off in error. It was replaced with a digital voice phone but technical problems only got resolved last Friday. I phoned on Saturday to ask for my old phone number to be re-allocated to me to be told that it had been inactive for too long and there was nothing that could be done.

There must be something please?

Thanks for any suggestions.

Re: RETRIEVE OLD PHONE NUMBER

jac_95 — Mon, 07 Nov 2022 14:37:16 GMT

Hi Siobhan8458,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: RETRIEVE OLD PHONE NUMBER

NeilO — Mon, 07 Nov 2022 15:11:34 GMT

Hi @Siobhan8458 welcome to the community and thanks for posting, I'm sorry to see your landline was cut off in error and the problems you've had getting your number back.

There is a 30-day window after an analogue number is stopped in which we can request it to be transferred over to Digital voice. If this timeframe has passed, it is doubtful that we'll be able to get the number back.

I'll send you a private message so you can get in touch with the moderation team and we'll check if anything can be done.

Thanks

Neil