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Problem with new Advanced Digital Home Phone and original phones/capatability.

Bob45 — Tue, 08 Nov 2022 17:20:21 GMT

New digital phone working ok. Original phones (Gigaset) now connected to HomeHub2 but when outside call is made and the call is answered on the new digital phone these phones register not available and record a message. They also continue to ring 1 or 2 more times and the no message then needs deleting.
Cheers

Bob

Re: Problem with new Advanced Digital Home Phone and original phones/capatability.

imjolly — Tue, 08 Nov 2022 18:24:05 GMT

Did you check FAQ

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/m-p/2207485#M81290

Re: Problem with new Advanced Digital Home Phone and original phones/capatability.

Bob45 — Wed, 09 Nov 2022 15:54:29 GMT

Thanks I did look at that but it did not help.

cheers

Bob

Re: Problem with new Advanced Digital Home Phone and original phones/capatability.

imjolly — Wed, 09 Nov 2022 16:12:29 GMT

Have you tried changing from multi to single

Menu -> Phone Settings -> Line settings -> Call settings -> Call mode -> Single call.

Remember to save before exiting

Re: Problem with new Advanced Digital Home Phone and original phones/capatability.

Bob45 — Wed, 09 Nov 2022 19:46:10 GMT

I have changed from 2 calls to one so I’ll see what happens.

Thanks for the help.

Re: Problem with new Advanced Digital Home Phone and original phones/capatability.

Bob45 — Thu, 10 Nov 2022 17:31:10 GMT

Having changed to single call it has made no difference.

The old Gigaset phones with the main phone connected to the Smart Hub2 in the green socket record a missed call when the call is answered on the new digital phone. Very annoying.