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Turning Digital Voice Voicemail off completely

broadstairs — Thu, 10 Nov 2022 11:37:57 GMT

I am in the process of replacing my BT Digital Voice phones with my old landline phones using an adapter which is on order.

I want to turn off the voicemail provided by BT completely as the phone I will be using has an answerphone which I want use use instead.

I have looked at the voicemail on my home page but it only allows me to change how many rings it waits before answering. I do not want to rely on having DV set to a larger number of rings than my home phone will use.

Stuart

Re: Turning Digital Voice Voicemail off completely

jac_95 — Thu, 10 Nov 2022 11:42:16 GMT

Hi broadstairs,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Turning Digital Voice Voicemail off completely

broadstairs — Thu, 10 Nov 2022 12:17:51 GMT

I had already checked all that and no setting the number of rings is not sufficient. I want it completely turned off!

Stuart

Re: Turning Digital Voice Voicemail off completely

gg30340 — Thu, 10 Nov 2022 14:27:27 GMT

Log onto your MyBT and go to "My Products" then "Digital Voice".

Go to "Cancel Calling Features" and enter your phone number if required and click "Continue"

Then select "Remove all my messaging features"

All about Voicemail | BT Help

Re: Turning Digital Voice Voicemail off completely

Aaarrrgh — Tue, 21 Nov 2023 17:10:49 GMT

Hi. Tried to do this. I go to my bt. My products. Then no digital voice button? Surely turning off a basic feature shouldn't be so relatively difficult? Any help appreciated. Ta

Re: Turning Digital Voice Voicemail off completely

licquorice — Tue, 21 Nov 2023 17:26:40 GMT

Go to My Products > Digital voice and scroll down. There is a Cancel Calling Features button. Follow the prompts.