This topic

Help for vulnerable elderly person

RKD01 — Fri, 18 Nov 2022 14:38:56 GMT

My mum is 86 , lives alone and has has a repeated faulty BT Landline.

Her nearest relatives are 2 hours away, the most recent report has resulted in a message to say an engineer will be there next week.
She has a phone linked emergency pendant and has had a stroke. Her land line is vital to connect her to the outside world.

any idea how to get this fixed sooner and permanently

Re: Help for vulnerable elderly person

imjolly — Fri, 18 Nov 2022 14:38:51 GMT

Is your mother registered here

https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf

I have asked a mod to see if they can help but being friday next week might be earliest for openreach mod will post here

Re: Help for vulnerable elderly person

NeilO — Fri, 18 Nov 2022 14:41:33 GMT

@RKD01 I'll send you a private message in a moment so you can send the moderation team your Mums details and we'll be happy to see if anything can be done to speed up the repair.

Thanks

Neil

Re: Help for vulnerable elderly person

RKD01 — Fri, 18 Nov 2022 14:41:37 GMT

Thank you will do that

Re: Help for vulnerable elderly person

RKD01 — Fri, 18 Nov 2022 14:45:22 GMT

Thanks was trying to sort out in my lunch break, held for 29 mins then when answered got cut off!

Re: Help for vulnerable elderly person

JohnC2 — Fri, 18 Nov 2022 20:00:06 GMT

Hi @RKD01, sorry that you got cut off after waiting a half hour for an answer.

Did you reply to @NeilO with the details requested as we'll be happy to help you?

Cheers

John

Re: Help for vulnerable elderly person

RKD01 — Fri, 18 Nov 2022 21:37:51 GMT

All sorted. Thank you. The fault was sorted within 2 hours. X

Re: Help for vulnerable elderly person

DanielS — Sat, 19 Nov 2022 08:25:56 GMT

Thank you for getting back to us @RKD01.

I'm really happy that it's all working now and hope that your Mum is able to use her phone as normal.

If you ever need any help in the future, please, feel free to reach out to us.

Thanks
DanielS