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Digital Voice on Smart Hub with BT WIFI turned OFF

ohforgawdsake2 — Sat, 19 Nov 2022 16:35:37 GMT

I have a new Smart Hub 2 which turned out to less SMART than the previous HUB as it's about 10Mb/s slower!

Anyway back to this question.

The Hub is upstairs, the master socket is downstairs. They are connected via a BT supplied Data extension cable.

I do NOT BT Wifi but my own Wifi Access Points connected to a Netgear switch which in turn is connected to the BT Hub. The anasphone and base station is downstairs plugged into the master socket.

A How do I connect a Digital Voice phone in the kitchen with the hub upstairs. It says plug it in?

The guide for Digital Voice Adaptor says I must press the WPS switch on the BT Hub after making sure that the PIN is reset to 0000. Questions:

1 What PIN must be reset to 0000?

2 If I've turned off BT HUB wifi will the WPS switch work?

3 Does the Digital adaptor need BT wifi to work?

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

jac_95 — Sat, 19 Nov 2022 16:37:17 GMT

Hi ohforgawdsake2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital Voice on Smart Hub with BT WIFI turned OFF

imjolly — Sat, 19 Nov 2022 17:13:34 GMT

Digital voice from BT use the SH2 as a DECT base station AND NOT WiFi. So you can turn off hub WiFi. If you get digital voice then your phone sockets will not work for calls unless you make adjustments. You can connect your existing phone to socket on back of hub

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

ohforgawdsake2 — Sat, 19 Nov 2022 17:33:09 GMT

This "You can connect your existing phone to socket on back of hub" does that mean I can run a cable from the back of SH2 into the old phone extension wiring and use that to connect to the old handsets? [I reckon i'd have to disconnect the old phone ext wiring from the incoming copper?

Secondly what is the range of the DECT handsets?

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

licquorice — Sat, 19 Nov 2022 17:35:28 GMT

@ohforgawdsake2 wrote:

This "You can connect your existing phone to socket on back of hub" does that mean I can run a cable from the back of SH2 into the old phone extension wiring and use that to connect to the old handsets? [I reckon i'd have to disconnect the old phone ext wiring from the incoming copper?

Correct

Secondly what is the range of the DECT handsets?

How long is a piece of string? It will depend on the environment, but further than WiFi.

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

ohforgawdsake2 — Sat, 19 Nov 2022 20:00:50 GMT

Re "How long is a piece of string" in my experience always certainly about 2" shorter than you need!

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

gg30340 — Sun, 20 Nov 2022 16:02:31 GMT

@ohforgawdsake2 wrote:
Re "How long is a piece of string" in my experience always certainly about 2" shorter than you need!

Actually, it is always twice the distance from the centre to one end! 😃

Re: Digital Voice on Smart Hub with BT WIFI turned OFF

ohforgawdsake2 — Tue, 22 Nov 2022 15:28:48 GMT

That looks good, a bit of fiddling with wires in the kitchen socket but all will then be good.