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Porting a Vonage number to BT

mas1 — Tue, 22 Nov 2022 14:21:25 GMT

I'm a Vonage VOIP subscriber but just moved house and decided to get a BT landline instead.

I have an active BT Retail number now. I'd like to port my Vonage number to my BT line.

Is that possible if the number I have didn't originate with BT?

If so, how do I do it?

JohnC2 — Tue, 22 Nov 2022 17:19:02 GMT

Hi @mas1, welcome to the forum and thanks for your post.

This may be of help for you if you've a BT landline over copper. If you have Digital Voice you would be best to call and speak with us.

Cheers

John

mas1 — Tue, 22 Nov 2022 17:25:15 GMT

Thanks John. The difference for me is my number was originally allocated to me by Vonage, so it's not part of the BT-owned number range.

In that case, would it still be possible to port that number to BT?

JohnC2 — Tue, 22 Nov 2022 17:33:00 GMT

Hi @mas1, if the service with Vonage has stopped then it would be a No.

If the number is still active with Vonage it may be possible to get a number port order placed. There is never a 100% guarantee with number ports.

Cheers

John

mas1 — Tue, 22 Nov 2022 17:36:11 GMT

OK, thanks. Yes, it's still active with Vonage. I assume I would initiate the port order with BT?

JohnC2 — Tue, 22 Nov 2022 17:39:03 GMT

Hi @mas1, yes give us a call and ask for a number port and do come back and let us know how you get on.

Cheers

John