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Help - I have no Digital Voice connection and no way to contact BT

8031brown — Fri, 25 Nov 2022 09:14:11 GMT

Service went live yesterday but not Digital Voice.

I have no way to contact BT to find out what is happening. I cannot phone them, obviously. I have a mobile but can only receive calls.

I can't use the App or online because there are three BT accounts , two erroneously setup and some sort of problem where I can't get the system to recognize the right account.

Broadband is actually working fine. I need a BT support email address to get this sorted out.

Don't know what to do next.

Anyone have any ideas. Or BT person here?

Re: Help - I have no Digital Voice connection and no way to contact BT

Anonymous — Fri, 25 Nov 2022 09:53:13 GMT

If you log onto the Hub's web interface can you see your phone number in blue? If yes then the service should be correctly configured & maybe you have a phone issue. Try pugging an analogue phone into the back of the Hub.

If not you will need BT assistance & hopefully one of the Mods will pick this up.

Re: Help - I have no Digital Voice connection and no way to contact BT

8031brown — Fri, 25 Nov 2022 10:07:16 GMT

Thanks for your help rbz5416 - the Hub's web interface is not showing the phone number. I think the issue is that the phone number transfer from Sky back to BT has failed.

I have now been able to speak to BT and someone is trying to help.

Re: Help - I have no Digital Voice connection and no way to contact BT

RobbieMac — Fri, 25 Nov 2022 16:32:54 GMT

Hi @8031brown

Thank you for your posts and welcome back!

I am sorry for the problems you're having with your Digital Voice service. I have sent you a private message with instructions on how you can send us over your details, and we'll look into this for you. See: Private messages

We can call you back on your mobile number to help sort this out.

Thanks,

Robbie