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DV - Area with poor mobile

ohforgawdsake2 — Tue, 22 Nov 2022 15:34:56 GMT

Hi reading more into the DV malarkey it looks like I should be worried about my mobile signal.

Due to some odd geography our mobile signal is very variable and we are often on wifi calling. It's on three if that helps.

I've read somewhere that if your mobile signal system is not good then if you let BT know they'll provide some other kit.

What is this other kit and how does one get it.

Re: DV - Area with poor mobile

jac_95 — Tue, 22 Nov 2022 15:37:17 GMT

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Re: DV - Area with poor mobile

licquorice — Tue, 22 Nov 2022 16:07:12 GMT

DV has absolutely nothing to do with mobile signal. The only reason that people are worried about lack of mobile signal is in the event of a power cut they will have neither landline or mobile signal.

Re: DV - Area with poor mobile

ohforgawdsake2 — Tue, 22 Nov 2022 16:08:48 GMT

There's some note about if you live in area with limited/poor/no mobile then BT provide an piece of kit to keep your hub/phone going in a power cut.

Re: DV - Area with poor mobile

ohforgawdsake2 — Tue, 22 Nov 2022 16:13:07 GMT

Hi found it this page:
https://www.bt.com/broadband/digital-voice
states:
Keeping connected during a power cut
If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0800 800 150.

Customers who need extra support may be offered a battery backup unit to make sure you can still make calls. The unit will keep you connected for a short time if there is a power cut. We advise that you limit your usage to essential calls only to preserve battery life during any outage. If you believe you will need a battery backup unit, please contact us.

Re: DV - Area with poor mobile

licquorice — Tue, 22 Nov 2022 16:14:46 GMT

A UPS, but it is only available to vulnerable customers, not generally.

Edit: Which is confirmed in the post you made which crossed with this one.

Re: DV - Area with poor mobile

ctrlz — Tue, 22 Nov 2022 16:39:09 GMT

You can purchase them via BT Shop for £84.99

Re: DV - Area with poor mobile

licquorice — Tue, 22 Nov 2022 16:44:47 GMT

Or better ones elsewhere.

Re: DV - Area with poor mobile

imjolly — Tue, 22 Nov 2022 16:53:24 GMT

have you checked to see if other mobile providers give a better mobile connection than 3 in your area?

Re: DV - Area with poor mobile

licquorice — Tue, 22 Nov 2022 17:04:33 GMT

@ohforgawdsake2 For emergency calls, any mobile network can be used.

Re: DV - Area with poor mobile

ohforgawdsake2 — Fri, 25 Nov 2022 14:52:21 GMT

Rang 150 and eventually got through to the DV Helpdesk - they are not on the menu system so you have to pick an option where you can speak to a human being. They can put you through to the DV helpdesk... Anywho they said they'd post out the UPS and a mobile signal booster.

Re: DV - Area with poor mobile

imjolly — Fri, 25 Nov 2022 14:55:42 GMT

Please update if/when you receive the UPS.

did you actually check to see if other mobile providers gave a better signal in your area?

Re: DV - Area with poor mobile

Keith_Beddoe — Fri, 25 Nov 2022 14:55:43 GMT

The mobile signal booster is no longer available, as the service was ceased.

Re: DV - Area with poor mobile

ohforgawdsake2 — Thu, 01 Dec 2022 22:27:25 GMT

No - as why should I change my network contract to compensate for a different suppliers issue?

Re: DV - Area with poor mobile

ohforgawdsake2 — Thu, 01 Dec 2022 22:28:03 GMT

I'll ley everyone know what is delivered as apparently that is what was shipped!

Re: DV - Area with poor mobile

ohforgawdsake2 — Fri, 02 Dec 2022 14:15:23 GMT

I think i got the final parcel today.

to date BT have shipped:

2 Essential DV phones - as requested RESULT

1 Panorama antennas - Ultra-wideband MiMo antenna! Not at all sure what the MIMO antenna is for. It has two gold SMA connectors and my SH2 has nowhere to attach them to...

My concern was poor mobile phone signal and hence I was expecting the SH2 UPS.

I'll give 150 another go and remember to ask for DV Helpdesk.

Re: DV - Area with poor mobile

Keith_Beddoe — Fri, 02 Dec 2022 14:22:17 GMT

Perhaps the aerials are for the 4G Hybrid Connect device, if you have one of those as part of your package?

Re: DV - Area with poor mobile

ohforgawdsake2 — Fri, 02 Dec 2022 14:26:18 GMT

Hi ah ok. I don't have one of those. My concern is that when we switch over to DV and there's a power cut as our phone mobile signal is often is poor we'll loose ability to make calls. the mobile signal is so poor we rely on wifi calling when at home! BT's recommended approach is to provide a battery backup for the SH2 so that it continues to work in a power cut. Just hoping to get BT to do what their policy is!!

Re: DV - Area with poor mobile

Anonymous — Fri, 02 Dec 2022 14:38:51 GMT

@ohforgawdsake2wrote:
No - as why should I change my network contract to compensate for a different suppliers issue?

Unless you're tied into a contract, why wouldn't you if better coverage is available? Even if you manage to get a UPS from BT it will be of no use in the event of a cable fault to your property, or a wider network outage.

Re: DV - Area with poor mobile

Keith_Beddoe — Fri, 02 Dec 2022 14:44:41 GMT

Unless you are deemed as vulnerable by BT, then you are unlikely to get a free UPS (Uninterruptable Power Supply).

If you have more than one mains powered device, like the SH2 and a DECT phone system, then a mains (240V) UPS is a better option provided the devices are co-located. Their price is similar to what BT are charging for just the SH2 UPS.

There are more involved options which would give a longer backup duration.