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access to emergency calls from landline during a power failure, after Digital Voice rolls out

man001 — Thu, 08 Dec 2022 08:22:36 GMT

Emergency calls from a landline during a power failure, are, at the moment, possible. After the Digital Voice rollout will this still be possible, if I do not have a mobile? If I did have a mobile, how long would the service last if the power outage was lengthy?

Re: access to emergency calls from landline during a power failure, after Digital Voice rolls out

jac_95 — Thu, 08 Dec 2022 08:24:20 GMT

Hi man001,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: access to emergency calls from landline during a power failure, after Digital Voice rolls out

gg30340 — Thu, 08 Dec 2022 09:20:48 GMT

If there is a power cut your Digital Voice service will not work and that includes for emergency calls. You would need some form of battery back up in order to keep the BT hub functioning.

If you presently use a cordless phone it would be the same during a power cut because the base station for the cordless phone would be without power.

If you get a mobile phone, assuming you keep the battery charged, depending on the size of the battery it will last at least 24 hours.

Re: access to emergency calls from landline during a power failure, after Digital Voice rolls out

JB2016 — Fri, 09 Dec 2022 21:58:21 GMT

@man001 Duration of back-up power at mobile phone base stations varies, and may run out long before your handset battery is exhausted. More detail on this at https://bt-digital-voice.blogspot.com

Re: access to emergency calls from landline during a power failure, after Digital Voice rolls out

Dode — Sat, 10 Dec 2022 16:22:15 GMT

@man001 Although I'm not on DV yet I now keep an ANKER PowerCore Essential 20000 in the house. It'll charge a mobile up three or four times. It can be carried on holiday if needed as well.