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Landline not ringing

jeanjeanie2 — Thu, 08 Dec 2022 13:43:12 GMT

Please can anyone help, I reported a fault this morning ref my landline not ringing. I was given a fault number but when I try to track it, I go round and round in circles and get taken to an old fault raised in September!
very frustrating loop

Re: Landline not ringing

imjolly — Thu, 08 Dec 2022 13:59:49 GMT

can you make calls?

Re: Landline not ringing

jeanjeanie2 — Thu, 08 Dec 2022 14:05:01 GMT

Yes, outgoing, but no idea if anyone is calling me

Re: Landline not ringing

imjolly — Thu, 08 Dec 2022 14:14:24 GMT

do you have digital voice (phone connected to broadband hub) or normal with phone connected to wall socket?

is it possible an answering machine is picking up calls? ie 1571

Re: Landline not ringing

jeanjeanie2 — Thu, 08 Dec 2022 14:16:37 GMT

Thank you, just connected to wall socket, BT literally just rang and said something is disconnected outside our home so are getting openreach to run some tests.
So grateful for the help

Re: Landline not ringing

imjolly — Thu, 08 Dec 2022 14:21:29 GMT

if not fixed then post back

Re: Landline not ringing

Keith_Beddoe — Thu, 08 Dec 2022 15:01:10 GMT

@jeanjeanie2

Its most likely to be an exchange equipment fault, which is quite common.

Re: Landline not ringing

jeanjeanie2 — Thu, 08 Dec 2022 15:28:48 GMT

Thank you