Digital Voice not activated at same time as my upgrade to full fibre

captain666 — Tue, 13 Dec 2022 16:16:59 GMT

After 5 changes of my appointment for my upgrade to full fibre it was installed yesterday. My digital voice activation is still at one of the previous dates (23/12/2022). I've been trying all day to get through on the phones to find out what's happening (one advantage of working from home). I don't understand why the activation date wasn't changed in line with the Openreach engineers' appointments. It had been changed the other times the appointments had been changed

Re: Digital Voice not activated at same time as my upgrade to full fibre

jac_95 — Tue, 13 Dec 2022 16:19:20 GMT

Hi captain666,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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Digital Voice not activated at same time as my upgrade to full fibre

Re: Digital Voice not activated at same time as my upgrade to full fibre