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Flashing Screens on Bang & Olufsen handsets when using Digital Voice

Chris-Oxford — Tue, 13 Dec 2022 16:49:46 GMT

Hello

I've just started to use Digital Voice and I've plugged our Bang &Olufsen PSTN base station into the back of the BT router as instructed by BT. The B&O wireless handsets all work fine except in one important aspect. When the landline is not in use, the screens on all the handsets constantly flash by lighting up, then dimming. It's driving us all mad particularly at night in the bedrooms. Can anyone suggest a fix? I've already tried a filter but without success.

Any ideas would be much appreciated.

Chris-Oxford

Re: Flashing Screens on Bang & Olufsen handsets when using Digital Voice

jac_95 — Tue, 13 Dec 2022 16:54:20 GMT

Hi Chris-Oxford,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Flashing Screens on Bang & Olufsen handsets when using Digital Voice

licquorice — Tue, 13 Dec 2022 17:02:51 GMT

If you unplug the base station from the hub do the handsets still flash? Is it only whilst the handsets are in the base station and charging cradles?

Re: Flashing Screens on Bang & Olufsen handsets when using Digital Voice

Chris-Oxford — Tue, 13 Dec 2022 17:29:12 GMT

Thanks for your response. Yes, when the base station is not plugged into the hub, the handsets are still flashing. Very odd! They flash even when not in their charging cradles.

Any ideas?

Thanks

Chris-Oxford

Re: Flashing Screens on Bang & Olufsen handsets when using Digital Voice

licquorice — Tue, 13 Dec 2022 17:36:19 GMT

Nope, but the problem isn't with BT if it still happens when disconnected.

Interestingly I have noticed recently that my Panasonic handsets do something similar.

Re: Flashing Screens on Bang & Olufsen handsets when using Digital Voice

Chris-Oxford — Wed, 14 Dec 2022 09:56:31 GMT

Hi All

Since using BT Digital Voice, my B&O handsets now flash because I realise I'm now receiving missed call and other alerts which I wasn't receiving before Digital Voice was installed. It seems I have much superior interactive than I had before. Well done BT!