This topic

BT 4600 Handsets - Do Not Disturb

PJ32 — Sat, 17 Dec 2022 19:01:35 GMT

My elderly father and I are both BT customers for many years.

My Dad has a problem his phone rings just the once at anytime throughout the night, just one ring which wakes him up.

He has changed his BT landline number with BT but again next night the phone ( new landline number ) rang once again.

It has rang always once - 2am, 4am, 6 am ... He is very upset and BT have not really helped with this matter.

The main handset , the one that plugs into the main charging station which is connected directly into his landline.

No internet just a BT landline he is only using one handset , hence if you set DO Not Disturb on the handset this does not ring BUT the charging station with its speaker still rings.

Is there something I am missing out how can I stop the main charges unit from ringing for his sanity, thank you.

What is the point of having a DO not disturb option ( you can set at night ) to stop calls waking you up throughout the night. Just rings once , cannot see the last call info. it will not show whom has called.

If you can help, greatly appreciated.

Personally I feel its' a BT problem not with his phone / not his number something in a local BT connection box why would it only ring once throughout the night and even when changed his number something BT system related OR is this a known BT 4600 problem ?

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Sat, 17 Dec 2022 19:11:16 GMT

@PJ32

Turn the volume on the base unit off.

From any handset.

menu - settings - base settings - ringing - ringing volume - turn volume down until it shows "ringer off". Then ok.

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Sat, 17 Dec 2022 19:14:08 GMT

Can anyone recommend BT handsets (2 units ) easy to use for elderly parent, good buttons, good noise level for a little hard of hearing.
Recommended BT handsets BUT we really need a DO Not Disturb button that works well - some phones have a Do not disturb button If you switch DO not disturb ON then all phones All charging stations will Not ring in the middle of the night, thank you.

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Sat, 17 Dec 2022 19:20:54 GMT

Thank you Keith.

I assume this will always prevent the base unit from ringing anytime ? Is this correct ? Thank you.

The Phone / Handset will ring which is great but at night time if I set Do not Disturb on the handset then the phone will not ring and my Dad can get a good nights sleep.

Just to recap - base unit we can set this to be always OFF, just use the handset for ringing.

At night turn Do not Disturb and the handset will remain quiet at night.

With 2 handsets do you need to use DO not disturb for each handset ?

Thanks again this is a big help much appreciated.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Sat, 17 Dec 2022 19:29:05 GMT

Turning the base ringing off just does that. Do not disturb is a global setting, and is applied to all handsets.

Bear in mind that any contact which is given VIP status, will always ring even if do not disturb is active.

So VIP status could be given to your number, so you can always contact them, or assigned to any other important number.

I am surprised they are getting so many calls if Call Guardian is active, and set to announce for any numbers that are not stored in the phone`s directory.

Re: BT 4600 Handsets - Do Not Disturb

Anonymous — Sat, 17 Dec 2022 19:35:40 GMT

The manual implies that Do Not Disturb is a global setting, including the base.

At least on P.84 it lists Do Not Disturb being on as a reason why the base doesn't ring. So may need some experimentation.

Are you sure the base station is actually ringing & not just beeping? My 8500 base make a loud single beep when powered on. I'm wondering if there could perhaps be a power issue? Loose wiring in the socket, AC adapter not fully pushed home in the socket, connection to base station loose, etc.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Sat, 17 Dec 2022 19:34:29 GMT

I must admit I do not use do not disturb, as virtually calls are dealt with by Call Guardian set to announce mode.

Are you sure that Call Guardian is enabled? And are contacts not VIP unless they are close family?

Also the regular calls at those intervals, make me wonder whether is a call from the text to voice service, where BT are trying to deliver a voice message.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Sat, 17 Dec 2022 19:45:37 GMT

@PJ32

Call Guardian has to be on, for "do not disturb" to function.

Recommended setting Call Guardian mode "announce"

That normally stops 100% of unwanted calls, as scam callers do not announce themselves, as the calls are generated by a computer.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Sat, 17 Dec 2022 20:25:20 GMT

@PJ32

For the BT4600 to function correctly, then Caller Display (CLI) must be enabled on the phone line. I am assuming that it is enabled, and incoming calls display the calling number, and the caller`s name ( if they are stored in the phone`s directory).

Look at the incoming call log, and make a note of the number that calls at those odd times. If its 0845 6021111 then that would be the BT Text messaging service.

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Mon, 19 Dec 2022 14:05:24 GMT

Thanks for the updates - Base unit is now switched off no longer rings, just relying on handset to ring.

When Do Not Disturb is active ( tested it does work, handset now silent ) although if a contact is made a VIP the phone does not ring.

I thought when a VIP contact rang they would still be allowed to ring - hence for VIP contact this appears not to work.

Does not ring just a message on the handsets screen who is calling but still silent, Is there something I am missing ?

Thank you.

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Mon, 19 Dec 2022 14:12:40 GMT

Forgot to add original problem late night / middle of night phone rings - just one ring.

Someone has mentioned BT do regular night time testing - called Night Routing

Can this cause someone's phone to ring just the once ?

Can BT clarify what this is and why they perform these tests and the Known side affects hence can this cause a customers phone to ring just the once, Thank you.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Mon, 19 Dec 2022 14:19:45 GMT

I do not use that feature, so I am not sure.

I assume you have checked caller display.

According to the manual, it should let VIP calls through.

Its important that all phone book entries have the full national dialling code entered, and no local short numbers, otherwise a number match would not happen when an incoming call comes in.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Mon, 19 Dec 2022 14:22:07 GMT

I was not aware that BT still do overnight routine line testing, but it may depend on the exchange.

If its a problem, then it may be possible to ask for their number to be missed off the routine.

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Thu, 09 Feb 2023 23:23:06 GMT

Thanks for all the advice / tips, much appreciated.

Unfortunately still getting a single ring late at night - We have setup certain VIP numbers

DND Do not disturb is setup by BT ..... after 22:00 Hrs VIP calls get through as they should.

Strange I rang Dad after 22:00 Hrs with an unknown mobile - phone did not ring - Great BUT left a voice message from unknown mobile ( I assumed DND would not have allowed this to happen )

22:15 Dad tried 1571 no messages available hence where did the message from the unknown mobile go to ???

As I rang from unknown mobile and was able to leave a message - yet BT 1571 does not save / list this message.

Is this message left somewhere - unanswered and hence generating a ring to notify message waiting to be answered ?

DO not disturb IMO should do exactly what is states - ignore calls AND do not accept any messages OR else the message may cause phone to beep !

Why does 1571 not list this unknown message ?

Why would BT allow a DND - unknown caller to leave a message to cause a potential nuisance call or ring late at night ???

Trying to help to assist and find a resolution yet this seems to be difficult to resolve.

BT did admit they had a computer problem at their end yet they did not explain their findings and the fault is still present.

Is this Night Routining causing an issue ?

Is it a BT hidden voice mail somewhere causing a single ring / beep late at night.

Come on BT get this problem resolved, thank you.

New phones have been purchased - fault still present.

Re: BT 4600 Handsets - Do Not Disturb

Keith_Beddoe — Fri, 10 Feb 2023 06:39:06 GMT

@PJ32

I think you are getting confused. The Do Not Disturb setting on the BT4600 has to be manually turned on and off, so I am not sure what you mean by "DND Do not disturb is setup by BT", unless this is a different service?

That is why replacing the phones makes no difference.

With Do Not Disturb turned ON within the BT4600 settings, only callers stored as VIP numbers in the phone`s internal phone directory, with get through.

Re: BT 4600 Handsets - Do Not Disturb

NeilO — Fri, 10 Feb 2023 09:22:04 GMT

Hi @PJ32 thanks for posting, I can appreciate the annoyance this must be causing your Dad. I haven't come across nighttime routine testing for a long time, it's not something that is meant to be done anymore but the symptoms do sound very similar to cases I used to report many years ago.

I think it would be worth asking an exchange engineer to check settings/equipment to make everything is in order with the BT network, I'll send you a private message so you can send over your Father's details.

Neil

Re: BT 4600 Handsets - Do Not Disturb

PJ32 — Fri, 10 Feb 2023 10:57:04 GMT

Thanks, this is confusing.

Yes BT do offer a separate service £4 a month to use their system Do Not Distrurb - totally different to the one on the 4600 handset which I am aware of.

BT Block calls ( except VIP callers ) on their system they then state start time and end time for DND calls charge a monthly fee for this service. ( So Why didn't BT say use your DND on your 4600 handset as this is free to use )

Either way phone still rings late at night & throughout the night.

Why would a non-VIP caller be allowed to leave a message with BT ???

I called ( as a test ) with a non-VIP mobile late at night I could not get through - great BUT I was then able to leave a message with BT, Dad rings 1571 no messages left here hence where is the message stored with BT and will this generate a beep / ring as an unanswered message - strange but true.

Dads landline has no record / history of the non-Vip mobile yet why would BT allow a message to be left on their systems to potentially cause problems later.

I have read of Forum - DND message waiting " Play a short ring " when a call is Blocked - Is this something BT are generating causing late night ringing ? Where is this setting ?

BT are blocking calls on their systems - Dads 4600 Handsets are not aware of any calls as I believe BT must be intercepting these calls before handset is activated by any Unknown call when the BT DND service is active.

Re: BT 4600 Handsets - Do Not Disturb

DJ11 — Sat, 10 Jun 2023 12:56:46 GMT

Hi
I am following your thread and wondered if you have resolved the problem? My Mum is going through exactly the same. We have had a BT engineer out to the house, lines checked, changed phones and the phone is still ringing once between 1 and 6am. If there is any advice I would be interested to hear how to stop this happening as it's causing extreme fatigue and distress.