This topic

Lost caller display

Bazzer23 — Sat, 17 Dec 2022 20:07:24 GMT

Recently installed Digital Voice with one dedicated DV phone which works well. I have 3 other phones in the house 2 analogue and 1 BT smart home phone. Adaptors have been fitted to all 3.The analogue phones both work exactly as before including caller display.However the BT smart phone no longer shows the identity of the caller even though the caller is in the contact list.All calls coming in on this phone are shown as unknown.Conversely a call made on this phone does recognise a name from the contact list! The phone has been rebooted and BT has rebooted the DG service and nothing has changed.I have made contact with BT 3 times but no one has come up with a solution.Any ideas from you clever people out there?

Re: Lost caller display

jac_95 — Sat, 17 Dec 2022 20:10:09 GMT

Hi Bazzer23,

Thanks for the post and welcome to the Community.

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Re: Lost caller display

Keith_Beddoe — Sat, 17 Dec 2022 20:30:04 GMT

Possibly a corrupted phone number database which is stored in the home hub. This would not affect other phones, as its only the BT handset that uses that database.

Perhaps there is a space between one of the stored numbers, I think this has been mentioned before.

Re: Lost caller display

Bazzer23 — Sat, 17 Dec 2022 22:42:45 GMT

Many thanks for your helpful reply. If this is the source of the problem what is the easiest way to resolve it? I would imagine it means scrolling through the list of contacts to find the offending item. Change it and then what? Will updating automatically clear the corruption in the hub?

Re: Lost caller display

Keith_Beddoe — Sun, 18 Dec 2022 07:44:25 GMT

I do not have DV, however there are plenty of forum members posting here, that do.

There have been a number of posts regarding the backup and restoration of the phone number database, especially due to the fact if you factory reset the home hub, you lose all of the stored numbers.

I am sure there was a post regarding the format of the numbers, and there had to be no spaces. Perhaps a forum search, or another forum member can help?

Re: Lost caller display

Keith_Beddoe — Sun, 18 Dec 2022 17:13:23 GMT

Perhaps @imjolly can help with this issue?

Re: Lost caller display

jac_95 — Sun, 18 Dec 2022 17:25:28 GMT

Have you tried downloading the contacts and checking to see which entry is causing the issue (apply regex and text filters to help view).

Then once you have spotted the issue, fix it in the file and upload.