This topic

Keeping caller redirect when cancelling broadband and phone

Moose_UK — Sun, 18 Dec 2022 16:51:46 GMT

Hi, does anyone know if it is possible to move broadband and phone to a new provider yet continue to keep the caller redirect service with BT? Caller redirect was activated a few years back when moving to a new town, so would like to keep that active.

Re: Keeping caller redirect when cancelling broadband and phone

Keith_Beddoe — Sun, 18 Dec 2022 16:59:48 GMT

@Moose_UK

As caller redirect is implemented on the BT core phone network and is mapped to your BT service, then moving provider would result in that link being ceased, and the service would no longer work.

Re: Keeping caller redirect when cancelling broadband and phone

Moose_UK — Sun, 18 Dec 2022 17:22:59 GMT

Thanks for that. Would using a third party such as Virtual Landline to forward the calls take the number away from BT meaning I could move provider?

Re: Keeping caller redirect when cancelling broadband and phone

Keith_Beddoe — Sun, 18 Dec 2022 17:31:00 GMT

I have no idea, but I cannot see how it could work, as the number you are directing from, would cease as soon as you cancelled the re-direct with BT.

Why is the number so important, as I would assume that most people you know, must already be aware of your new phone number, and the ongoing charge for the service must be costing you money?

Re: Keeping caller redirect when cancelling broadband and phone

Moose_UK — Sun, 18 Dec 2022 17:33:28 GMT

It’s an elderly family member that I’m asking on behalf of. I’ve suggested just cancelling it but that doesn’t seem to be an option at all 😂

Thank you for your help.

Re: Keeping caller redirect when cancelling broadband and phone

-Richie- — Sun, 18 Dec 2022 20:03:21 GMT

You wouldn't be able to keep it active, caller redirect is a chargeable service, if the BT account closed then so would then billing account the redirect was active on.