This topic

Landline can't receive calls from Sky network phones

redsar91 — Mon, 19 Dec 2022 20:15:28 GMT

Since 3rd December I've been unable to receive calls from Sky network mobiles or landlines. 2 engineers have said no fault on the line or with the equipment and suggested a porting issue.

I've been with BT over a year with no issue and they say it isn't a porting issue but they can't say what's wrong and just passed from one person to the next.

Re: Landline can't receive calls from Sky network phones

DavidM — Mon, 19 Dec 2022 20:24:12 GMT

Hi @redsar91 and welcome to our community.

Sorry you're having problems with the incoming call. Can you just confirm if you're on our full fibre with digital voice service?

Cheers

David

Re: Landline can't receive calls from Sky network phones

redsar91 — Mon, 19 Dec 2022 20:31:31 GMT

Hi David

I haven't been told I've been switched over to the new digital voice service yet so presume not.

Re: Landline can't receive calls from Sky network phones

DavidM — Mon, 19 Dec 2022 20:47:54 GMT

Thanks for confirming that @redsar91 .

I'd like to take a look at this for you so please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Landline can't receive calls from Sky network phones

Billybass51 — Wed, 21 Dec 2022 07:03:26 GMT

Hi, I am having the same issue, could you please advise on a resolution? Many thanks

Re: Landline can't receive calls from Sky network phones

DavidM — Wed, 21 Dec 2022 08:43:04 GMT

Hi @Billybass51 and welcome to our community.

Sorry you're also seeing this issue. I've dropped you a message so please reply with your details so we can look into this for you.

Cheers

David

Re: Landline can't receive calls from Sky network phones

shellby66 — Mon, 06 Feb 2023 16:28:57 GMT

digital voice

Re: Landline can't receive calls from Sky network phones

shellby66 — Mon, 06 Feb 2023 16:38:19 GMT

I've got the same problem it seems to be a common problem

Re: Landline can't receive calls from Sky network phones

shellby66 — Mon, 06 Feb 2023 16:42:07 GMT

I am not able to receive calls from any sky mobile we have 4 phones all with sky and they will not ring the landline please can someone help thank you

Re: Landline can't receive calls from Sky network phones

redsar91 — Mon, 06 Feb 2023 16:52:11 GMT

Hi @shellby66 ,

I've been told that Sky no longer have my landline number on their system which is why I got the message saying it doesn't exist when trying to call it.

BT have now given me a new landline number which I can ring from my Sky mobile. Probably need to do the same for you. Took them 63 days and 5 engineer visits to come up with this solution.

Sara

Re: Landline can't receive calls from Sky network phones

shellby66 — Mon, 06 Feb 2023 18:20:11 GMT

Thank you Sara i will contact Sky i cant get calls from my daughter and grandchidren we are all with sky