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BT email saying case is closed

Attheend — Mon, 19 Dec 2022 14:19:26 GMT

I received an email saying my case is now closed. I don't have a clue what case they are referring to. They gave mea a number: VOL013-*************. But don't know where to look it up.

Re: BT email saying case is closed

NeilO — Mon, 19 Dec 2022 14:22:20 GMT

Hi @Attheend you can track complaints in MyBT using this link.

Neil

Re: BT email saying case is closed

DavidM — Tue, 03 Jan 2023 16:13:56 GMT

Hi @Attheend .

That message was confirmation your complaint, which was open due to the fault, had been closed. I hope that clears things up for you.

Cheers

David