This topic

Case Study moving DV to residential VOIP Service keeping BT Broadband.

VeteranISPUser — Fri, 06 Jan 2023 11:50:38 GMT

Is there a Case Study moving DV to residential VOIP Service and keeping BT Broadband.

While investigating moving provider, with only the Openreach network available to me, I discovered that they all clearly state that my address no longer has a telephone line (I assume because I have moved to DV).

So ideally I would like to move my number to a VOIP service while still with BT to enable me free range to move to another (cheaper) provider in the future.

Now I haven’t a clue how to do this, so an example or case study of somebody that’s made the move or even if it is possible would really helpful.

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

jac_95 — Fri, 06 Jan 2023 11:55:09 GMT

Hi VeteranISPUser,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

garybs29 — Fri, 06 Jan 2023 16:43:26 GMT

From what I've seen I don't think it's that simple, if you port your number that usually cancels the bb linked to it too. I stand to be corrected though

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

imjolly — Fri, 06 Jan 2023 16:54:29 GMT

From other posts you need to have an active line to port to VOIP but as @garybs29 that would immediately cancel your broadband contract and incur early termination fees. You could then possibly negotiate a new contract with BT if they waive the early termination fees but if they don't agree then you can move to another provider

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

iniltous — Fri, 06 Jan 2023 17:20:37 GMT

If this is possible, it would be for your chosen VoIP provider to arrange , basically it would not have anything to do with BT , if they were successful, your existing service would only change insofar that a new number would be assigned to the DV service and the VoIP provider would be responsible for the erstwhile number , if it’s unsuccessful, as already stated , the process of porting the number would by default start the cease of the broadband service aligned to that number…I’ve seen someone on another forum , they didn’t state the provider , and it was a PSTN number rather than DV, that claimed to have done this successfully, but many more examples of where the broadband had to be reordered as it was ceased by default.

The consensus view seems to be , if a no break in broadband service is necessary, then ordering a second broadband service with any phone number ( these days that could even be done without a phone number at all ) once that was in and working, port the required number and allow that to cease the original broadband , but even that would require the new broadband provider to ensure they ordered a new ‘line’ and didn’t inadvertently raise a takeover type order.

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

licquorice — Fri, 06 Jan 2023 17:29:15 GMT

When are BT going to get systems in place that are appropriate for the 21st century? They make everything that should be very simple so difficult and the computer always says 'no'.

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

iniltous — Fri, 06 Jan 2023 17:56:19 GMT

BT although probably still the largest single provider, are only responsible for around 25% of residential connections, so there isn’t much BT Consumer can do about the 75% of the market that they have no relationship with whatsoever, because they are Virgin, or Sky or TT or Vodafone, or one of the dozens if not hundreds of communication providers customers, any changes BT do make , which have to be okayed by the regulator , and are not going to affect the entire market….for that it needs to be the regulator making demands of every CP, not just BT , Ofcom have been looking at the issue of number portability for quite a while

As far as number portability and the OP’s porting ‘issue’ , the VoIP provider the OP chooses would manage the number port , not the losing CP, so it’s not really a BT issue , if the VoIP provider raise the correct orders it works to the OP satisfaction, if the VoIP provider doesn’t raise the correct order , it doesn’t…a solution that takes a cautious approach is available

Re: Case Study moving DV to residential VOIP Service keeping BT Broadband.

jac_95 — Fri, 06 Jan 2023 18:03:34 GMT

Be interesting once OTS and Right to Port come into effect potentially later this year: https://www.ispreview.co.uk/index.php/2022/12/summary-of-dedicated-home-voip-providers-for-uk-consumers.html