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Digital voice upgrade

IKP1884 — Fri, 13 Jan 2023 19:24:05 GMT

I'm an existing BT customer who just been upgraded to digital voice. Should I have received a new Smart Hub 2, as all I got was the EE hybrid box, a WIFI disc and a digital home phone?

Re: Digital voice upgrade

jac_95 — Fri, 13 Jan 2023 19:25:09 GMT

Hi IKP1884,

Thanks for the post and welcome to the Community.

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Re: Digital voice upgrade

jac_95 — Fri, 13 Jan 2023 19:30:00 GMT

@IKP1884

If you were already sent a have BT Smart Hub 2 before then you can just reuse that.

A new one would have only been sent out if it was on record that you didn't have one before.

Re: Digital voice upgrade

imjolly — Fri, 13 Jan 2023 19:30:56 GMT

Do you already have a SH2? If so then there is no need for another SH2

Re: Digital voice upgrade

IKP1884 — Fri, 13 Jan 2023 19:48:53 GMT

I've never been sent a Smart Hub 2, I've got a BT Smart Hub Router like this one but I'm not sure of the model number.

Re: Digital voice upgrade

licquorice — Fri, 13 Jan 2023 19:51:32 GMT

You need to call customer services and request a Smart Hub2.
0330 1234 150

Re: Digital voice upgrade

jac_95 — Fri, 13 Jan 2023 19:53:28 GMT

Does it have a phone port like this on the back shown in image below (green)

If not then it won't be the smart hub 2. You'll need to call CS to send one out. Until then you won't be able to use digital voice

Re: Digital voice upgrade

IKP1884 — Fri, 13 Jan 2023 20:33:52 GMT

Hi,

No, it has everything apart from the green phone port. So at the moment I have internet access but no voice line. If I bought one of the Digital Voice Adapters, would that fix the voice line problem until I get a new SH2?

Re: Digital voice upgrade

jac_95 — Fri, 13 Jan 2023 20:41:33 GMT

Unfortunately not, the BT Smart Hub 2 is needed for it to work

Re: Digital voice upgrade

licquorice — Fri, 13 Jan 2023 20:44:34 GMT

Just call CS