This topic

voicemail callprotect

sonofrobin — Tue, 17 Jan 2023 11:00:54 GMT

In voicemail, how do you unblock a number which has been blocked by mistake?

Re: voicemail callprotect

Les-Gibson — Tue, 17 Jan 2023 11:52:38 GMT

Landline, iPhone, Android ?

On Android you do it from your contacts list

Re: voicemail callprotect

RIC9380 — Tue, 17 Jan 2023 12:27:37 GMT

For landline log into My BT > Your Products > Your Security > Your Blacklist > Manage > Edit > Remove from Blocklist

Re: voicemail callprotect

sonofrobin — Tue, 17 Jan 2023 19:45:28 GMT

Thank you, but when I click on your security, I do not get a menu item "your blacklist".

Re: voicemail callprotect

RIC9380 — Wed, 18 Jan 2023 00:08:21 GMT

Your Security > Call Protect > Manage > Your Blacklist > Manage

Sorry. It's a bit more complicated but I hope that this helps.

RIC9380

Re: voicemail callprotect

sonofrobin — Wed, 18 Jan 2023 19:52:14 GMT

I am sorry that in my original question I forgot to mension that I have digital voice. and when I access call protect, I get the message - Please contact your account holder to manage this feature.Who is my account holder? Please forgive my ignorance.

Re: voicemail callprotect

NeilO — Wed, 18 Jan 2023 20:06:36 GMT

Hi, @sonofrobin it sounds like you might be logged in with a BT ID that does not have account holder status.

Log in to MyBT in a web browser. Click on Your details then Account. Scroll down and you'll see if you're an Account holder or Account manager.

If it shows Account manager click on I should be the Account holder link and follow the steps.

Neil