This topic

Usage sorry your details are not available, try again later.

Kookiekaren13 — Fri, 20 Jan 2023 09:32:10 GMT

Hi, I wondered if you could help. We have been able to access usage on the app for a long time. Then on Monday a message came up, saying sorry your details are not available please refresh or try again later.

Both online chat and normal not getting anywhere can anyone help? Thank you

BT app usage viewing issues

Kookiekaren13 — Fri, 20 Jan 2023 16:06:33 GMT

Sorry we are unable to show you your usage, please refresh page or try again later. Has been on nearly a week.

Have spoke to both webchat and the 0800 number no joy, can anyone help in regards to getting usage back viewable please.

Sorry can't see usage

Kookiekaren13 — Sat, 21 Jan 2023 19:38:39 GMT

Hi can anyone help, we have changed our sign in to email address for BT id. And still can't see usage. Can anyone help. Tech support has got me nowhere.

Re: Sorry can't see usage

JohnC2 — Mon, 23 Jan 2023 14:44:47 GMT

Hi @Kookiekaren13, sorry that you're unable to view your usage on the app.

Have you tried logging into your account on the web http://bt.com/mybt and see if it works there?
Have you tried uninstalling and installing the App?

Cheers
John

Re: Sorry can't see usage

Kookiekaren13 — Mon, 23 Jan 2023 16:49:17 GMT

Yes we have reinstalled the app, we have also changed the BT id to email.

We have contacted BT virtual help and gone round in circles.

Tried the 0800 number and got nowhere either. The usage was visible till Monday last week, since then sorry we can't display your usage is on. Any advice appreciated.

Re: Sorry can't see usage

licquorice — Mon, 23 Jan 2023 16:59:34 GMT

Have you tried via the web page that @JohnC2 linked to?

Re: Sorry can't see usage

Kookiekaren13 — Mon, 23 Jan 2023 17:00:51 GMT

Yes have tried through there and through the app both with the same message. Was fine before Monday

Re: Sorry can't see usage

JohnC2 — Mon, 23 Jan 2023 17:27:37 GMT

Hi @Kookiekaren13, thanks for trying that for me and posting back.

I've sent you a Private Message so you can get in touch with the Mod team and we'll help you get this fixed.

Cheers

John

Re: Sorry can't see usage

Kookiekaren13 — Wed, 25 Jan 2023 10:14:59 GMT

all info sent over on pm @JohnC2

Re: Sorry can't see usage

JohnC2 — Wed, 25 Jan 2023 11:23:12 GMT

Hi @Kookiekaren13m, thanks and I can see your details ion our queue. Once you reach the top one of the team will be in touch to help you.

Cheers

John

Re: Sorry can't see usage

StuartH — Sat, 28 Jan 2023 11:59:15 GMT

Hi @Kookiekaren13

Picked this up this morning and spoke with your mum who has advised this has rectified itself possibly off the back of one of the previous contacts.

Glad it's resolved should you need help with it again for any reason please just post here again.

Thanks

Stuart