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Unable to make or receive calls through Digital Voice Phone

Singhp49 — Sun, 05 Feb 2023 17:49:04 GMT

I had speed issues on my Broadband line and BT team decided to replace the my Smart Hub 2 which I have replaced .Since replacement I have not been able to use my Digital Voice phone as it says unable to make or receive calls . I have solid blue light on Hub and Internet is working although speed is still an issue but somehow phone is not working even after successful registration

Logged call with BT for over 2 weeks ..no resolution yet please help

Re: Unable to make or receive calls through Digital Voice Phone

jac_95 — Sun, 05 Feb 2023 17:52:06 GMT

Hi Singhp49,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Unable to make or receive calls through Digital Voice Phone

Singhp49 — Sun, 05 Feb 2023 17:56:06 GMT

I have gone through these already but still no luck ..very strange message of unable to make or receive calls ..Even Alexa option says not available but all was working before my Smart Hub was replaced and BT engineers troubleshooted slowness in Speed

Re: Unable to make or receive calls through Digital Voice Phone

VeteranISPUser — Sun, 05 Feb 2023 18:20:04 GMT

Hi @Singhp49 Just to be clear, you need to re-register your phones on the new hub and restore your contacts (assuming that you backed them up).

Re: Unable to make or receive calls through Digital Voice Phone

Singhp49 — Sun, 05 Feb 2023 18:48:38 GMT

Hi @VeteranISPUser I did that 4-5 times already and also restarted the digital voice phone but still no luck

Re: Unable to make or receive calls through Digital Voice Phone

imjolly — Sun, 05 Feb 2023 18:50:56 GMT

If you go to hub manager does your phone number appear as available? If not you need to phone FTTP TEAM and see if they can help activate 08005874787

Re: Unable to make or receive calls through Digital Voice Phone

Singhp49 — Sun, 05 Feb 2023 18:59:00 GMT

@imjolly on Hub manager page it shows Not configured since my Hub is replaced and Openreach team troubleshooted slowness problem on my line ..before that I used my phone without issues.

Spoke to BT support so many times and they are saying it is configured ..is the 0800 direct number to That team who can look into this and enable this again as I also suspect while troubleshooting the line issues someone has removed subscription from my Broadband line

Re: Unable to make or receive calls through Digital Voice Phone

imjolly — Sun, 05 Feb 2023 19:25:59 GMT

The FTTP TEAM are the people who deal with DV so they should be able to help. If you get redirected to CS then hang up and try later as team line busy

Re: Unable to make or receive calls through Digital Voice Phone

Customer66 — Thu, 07 Mar 2024 01:17:27 GMT

Did you get this sorted?

How?

Having the same issues, I think?