This topic

Call waiting

unhappy001 — Mon, 06 Feb 2023 10:57:17 GMT

There is a general lack of useful information about the digital handsets. Am I correct in thinking that if I get a call waiting beep I need to hang up the first and then the second one will come through?

Re: Call waiting

iniltous — Mon, 06 Feb 2023 11:15:11 GMT

https://www.bt.com/content/dam/bt/help/digital-voice/advanced-phone/BT-Advanced-Digital-Home-Phone-User-Guide.pdf

Re: Call waiting

unhappy001 — Mon, 06 Feb 2023 13:21:46 GMT

Many thanks. It's pity this wasn't provided with the handsets

Re: Call waiting

iniltous — Mon, 06 Feb 2023 13:44:36 GMT

I don’t have DV , so don’t know what does and doesn’t come with it ( as fas as instructions ) but it’s fairly common not to include an instruction book with new electronics , but simply provide a URL or a Q code on the packaging to get the online version

TBH, I searched for DV user guide ( or something like that ) , it didn’t take much finding

Re: Call waiting

RIC9380 — Mon, 06 Feb 2023 21:35:52 GMT

I do have DV which came with a basic setup guide so installation was simple. As @initous has said it very easy to find the complete manual online and on page 17 it says:

Call Waiting
If you’re on a call, you’ll hear beeps when
other calls are trying to get through.
Press Reject to carry on your
conversation. Or press Switch to
answer the new call (so your first call
will go on hold).
To go back to your original call, press
Switch again or, to bring both calls
together into a 3-way call, press Join.
If you have other handsets set up
and are using Multi Call, they’ll also
ring. Tip: press Ignore on these other
handsets to stop the ringing sound.

RIC9380

Re: Call waiting

Tim123 — Fri, 10 Feb 2023 16:28:52 GMT

@unhappy001 - I'm on analogue, so have to use the Recall button to do the switching/joining when the beeps go. Recall uses pulse dialling, which I believe is not supported by BT Digital Voice (although it appears that Virgin Media's Fibre Voice service does allow it). Therefore, the digital handsets don't have a Recall button and presumably use a different technology to achieve this function. I assume, likewise, that an analogue phone connected to the hub will do nothing if Recall is pressed.

However, I can also (as you suggested) hang up the call I'm on, which will end the current call and generate ringing for the incoming call, for me to pick up. I assume that works on Digital Voice, even with an analogue phone.

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 11:52:39 GMT

Simple question, which button do I press to accept a call while already on a call from hearing the call waiting bleeps?

I am on digital voice handset.

Re: Call waiting

JohnC2 — Mon, 15 Apr 2024 12:25:19 GMT

Hi @sea2dog, if you have the Advanced Digital Home phone check out page 17 on the user guide: BT-Advanced-Digital-Home-Phone-User-Guide.pdf

Cheers

John

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:27:50 GMT

I've seen that but it doesn't explain which button to press.

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:40:28 GMT

Also, how do I know if I have an advanced phone or not?

Re: Call waiting

iniltous — Mon, 15 Apr 2024 12:41:29 GMT

It does

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:43:32 GMT

So which button is it?

Re: Call waiting

iniltous — Mon, 15 Apr 2024 12:50:16 GMT

I don’t have a phone like that but can see there aren’t buttons labelled switch or reject , so I would imagine the screen display shows the call waiting options when a second call arrives, and as per the user guide you select the option you want..you obviously are in a better position to check , make two calls to your landline number and check the information screen

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:48:44 GMT

It isn't the advanced phone

Re: Call waiting

iniltous — Mon, 15 Apr 2024 12:49:16 GMT

Then the user guide for that isn’t going to be useful

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:55:21 GMT

Hello it's ok guys I have found out what happens thank you very much for your help!

Re: Call waiting

sea2dog — Mon, 15 Apr 2024 12:57:57 GMT

It does indeed show on the screen when a second call comes in for the Essential phone.