This topic

Block All Number Except Contacts

ReeceR2023 — Mon, 13 Feb 2023 15:30:09 GMT

Hi all,

I have Digital Voice setup at my Nan's house. She has Dementia and is prone to scam phone calls. I want her to still to be able to get calls from family and call out but that is it. I don't want anyone else to be able to call the number.

Previously, when I had a copper line to the house, we used BT Call Guardian that did great to stop the scam callers. However, since switching to Digital Voice, the blacklist is pointless. We're getting hit with mutiple spam callers every day and I can't be there all day to catch them.

When I signed up to digital voice, the BT sales rep assured me it was just as good as BT Call Guardian. However, in our experience that is absolutely not the case.

I've tried locking down the settings as much as possible on the handset itself as well as the web based managment interface but have had no joy.

Is there any way I can only allow contacts to be able to call in?

Thanks,

Reece

Re: Block All Number Except Contacts

jac_95 — Mon, 13 Feb 2023 15:32:06 GMT

Hi ReeceR2023,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Block All Number Except Contacts

Keith_Beddoe — Mon, 13 Feb 2023 15:33:43 GMT

@ReeceR2023

Only BT Call Guardian can do that.

If you still have the phones with BT Call Guardian, then you can plug the base unit into the socket on the back of the Smart Hub 2, and they will work just as they did before.

The BT Digital handsets do not have that facility.

Re: Block All Number Except Contacts

Les-Gibson — Mon, 13 Feb 2023 17:47:43 GMT

You could divert all incoming calls to a BT mobile and set that to only allow calls from starred contacts, this is a free service to DV customers but only when using a BT (and presumably now EE ???) phone

Re: Block All Number Except Contacts

ReeceR2023 — Fri, 24 Mar 2023 17:05:56 GMT

Cheers mate. That’s worked perfectly.