This topic

New house built

Duff1 — Fri, 24 Feb 2023 19:25:25 GMT

How do I get a new phone line installed at my new build house

thanks

Re: New house built

gg30340 — Fri, 24 Feb 2023 19:47:22 GMT

Pick a provider and order a line.

See link for BT.

BT Landline | Get a BT Home Phone | BT

If you want Broadband and a phone, same applies. Pick a provider and order it.

See link for BT

Broadband | Home Broadband & Line Rental | BT

Re: New house built

-Richie- — Fri, 24 Feb 2023 19:48:26 GMT

Go to BT.com and order the package you want, it might be your address is classed as 'Bronze' due to having no previous service, you may have to order a landline and add broadband (if required) once the phone line is installed.

Re: New house built

iniltous — Sat, 25 Feb 2023 09:04:45 GMT

What sort of new build ?, part of a mainstream development from a large house builder ? , if so did this developer engage with Openreach to install network ( it almost certainly would be FTTP ) or did they elect to ‘lock out’ Openreach and deal exclusively with some other network provider, in some developments the builder limits access to their own network.
In the first instance you really need to speak to the developer if it’s not obvious what telecom provision was made , if OR were allowed to be involved there should be infrastructure already installed ( with new sites the equipment is fitted before the house is sold )
If your new build is something of a one off , like a building on a vacant plot , or a new building replacing demolished one , then that would normally use whatever is in the area , but if the address doesn’t exist in records , because it’s not yet registered with Royal Mail , you may find you cannot get an order raised , and if you do , a survey may be needed as it may not be a simple job to install service, if the surrounding infrastructure cannot easily be used for this new building