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Digital Voice old sockets still working

AndyJD — Wed, 01 Mar 2023 20:01:55 GMT

I just updated my contract with BT and as with all new contracts have been moved onto DV. I purchased a digital voice adapter as my base station is at the other end of the house to the hub.
2 days in the phone is still plugged into the old socket and still fully working.
Could this be a quirk on my wiring setup or just that BT haven’t actually switched it yet , there was no change to my service Halo Broadband up to 50meg, no full fibre in our area yet.

Re: Digital Voice old sockets still working

jac_95 — Wed, 01 Mar 2023 20:02:06 GMT

Hi AndyJD,

Thanks for the post and welcome to the Community.

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Re: Digital Voice old sockets still working

Keith_Beddoe — Wed, 01 Mar 2023 20:28:45 GMT

@AndyJD

It may take a few days for the transfer to take place.

Be aware however, even after the transfer, there may still be dial tone on the old socket. This would not be the same phone number, and you would not be able to make or receive calls.

Once the exchange equipment is disconnected, that socket will no longer be active.

Re: Digital Voice old sockets still working

imjolly — Wed, 01 Mar 2023 20:48:25 GMT

@AndyJD

Have you checked hub manager to see if you see your phone number and showing DV active

Re: Digital Voice old sockets still working

AndyJD — Wed, 01 Mar 2023 20:56:04 GMT

I just logged onto the hub and noticed a phone symbol with not configured next to it , presumably this means they haven’t switched the line yet ? If I click on it nothing opens.

Re: Digital Voice old sockets still working

jac_95 — Wed, 01 Mar 2023 21:03:09 GMT

Yes if the smart hub 2 is showing the phone as not configured then the switch to Digital Voice is not yet done.

Re: Digital Voice old sockets still working

AndyJD — Tue, 07 Mar 2023 16:24:53 GMT

Ok so I’m now a week into a new contract and my phones still work on the old phone socket and DV still shows as not configured in my router settings.

Is this normal?

Re: Digital Voice old sockets still working

TimCurtis — Tue, 07 Mar 2023 16:50:10 GMT

@AndyJD

I needed a factory reset of the SH2 today to get DV all working and pick up the latest firmware update.

Re: Digital Voice old sockets still working

AndyJD — Tue, 07 Mar 2023 20:21:31 GMT

My firmware shows as 38.00.147 updated on 26th February so should be ok?

My dect phones are still working from the old socket so I’m guessing they haven’t actually switched it over yet ?

Re: Digital Voice old sockets still working

imjolly — Tue, 07 Mar 2023 20:51:19 GMT

If your DV is not yet activated then phone FTTP TEAM and they should be able to help you 08005874787

Re: Digital Voice old sockets still working

AndyJD — Fri, 10 Mar 2023 16:04:25 GMT

Ok I spoke to BT today , apparently no order has been made on their system to transfer me to DV , they said it’s likely they won’t force the change until full fibre is available/installed.
They gave me the option of ordering it now but since everything is working fine I’ve chosen to leave it until we are forced to change.