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Loss of Digital Voice common?

Geoff765 — Wed, 08 Mar 2023 08:06:27 GMT

I spent some time today re-setting Digital Voice phones. No problem with broadband, but phones were not able to make or receive calls. I had to reset hub. Is this a common occurrence?

So much more enjoyable than boring old copper lines.

Re: Loss of Digital Voice common?

jac_95 — Wed, 08 Mar 2023 08:07:06 GMT

Hi Geoff765,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Loss of Digital Voice common?

Keith_Beddoe — Wed, 08 Mar 2023 08:17:41 GMT

@Geoff765

It used to be a very common occurrence on the old Broadband Talk service which was IP based.

Whenever BT network changes were made, on any part of the routing, the virtual path was lost, and the only way to get it back was to restart the home hub which created a new routing.

I cannot imagine Digital Voice being any different, but it will be interesting to see.

Re: Loss of Digital Voice common?

VeteranISPUser — Wed, 08 Mar 2023 08:43:13 GMT

Hi @Geoff765

I had a short downtime on my phones yesterday, I put it down to a blip on the BT servers. I simply did nothing and it returned after a few minutes.

Re: Loss of Digital Voice common?

Tim123 — Wed, 08 Mar 2023 19:17:22 GMT

It used to be a very common occurrence on the old Broadband Talk service which was IP based.
Whenever BT network changes were made, on any part of the routing, the virtual path was lost, and the only way to get it back was to restart the home hub which created a new routing.
I cannot imagine Digital Voice being any different, but it will be interesting to see.

@Keith_Beddoe - That's terrible if true. What a palaver! Things should become less complicated over time, not more so. It's like Freeview needing to be constantly re-tuned as channel frequencies and signal variables change, it's distressing, confusing and an absolute chore for many elderly or vulnerable people, but at least for the former they put a message on the screen in advance telling you to do it. Surely BT could send alerts to people's phones for the same purpose? For subscribers to lose their phone service without warning until they re-tune the hub is unacceptable.

Re: Loss of Digital Voice common?

Keith_Beddoe — Wed, 08 Mar 2023 19:29:42 GMT

@Tim123

Lets hope its more resilient and there is some form of monitoring of end user connections.

Broadband Talk worked via centralised servers in a BT London building. When the connection path went down there was no user indication, and calls reverted to the normal PSTN path, resulting in people being charged for the full cost of calls, instead of the cheap/free broadband calls.

I suspect this is one of the main reasons the service was discontinued.