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New Broadband - Phone line does not have local Dailng code

Geoff_ — Tue, 07 Mar 2023 17:11:00 GMT

Just moved and the Fibre BB was installed on Friday. The Phone number has a Dialing code of a place that's around 50 miles away. Is this common or have BT make a mistake - Would have expected the local code or an adjacent code

Re: New Broadband - Phone line does not have local Dailng code

-Richie- — Tue, 07 Mar 2023 17:16:39 GMT

I suspect you've got FTTP which is fed from an exchange outside your local area, had it been ADSL or FTTC then it would of been supplied from a closer exchange with a different exchange code.

Re: New Broadband - Phone line does not have local Dailng code

Keith_Beddoe — Tue, 07 Mar 2023 17:17:20 GMT

@Geoff_

Welcome to this user forum for BT Retail phone and broadband customers.

Local codes were based around physical BT Exchange buildings and Exchange areas.

With Digital Voice this is not normally the case unless you had asked to keep your existing phone number.

Re: New Broadband - Phone line does not have local Dailng code

Geoff_ — Wed, 08 Mar 2023 11:28:47 GMT

yes its FTTP - i found it weird without giving location away our dialing code is next to one of the UKs big cities and other towns within 20 miles all of which would have been far more logical than the one 50 miles away. IF we ring 999 for example do they know where we are or is it routed on code as it used to be

Re: New Broadband - Phone line does not have local Dailng code

Geoff_ — Wed, 08 Mar 2023 11:29:52 GMT

We moved into the area so didnt have a number to keep - just expected i guess a number with the same code as the area we live in

Re: New Broadband - Phone line does not have local Dailng code

Keith_Beddoe — Wed, 08 Mar 2023 11:39:13 GMT

@Geoff_

If you ring 999 on a fixed line, its the CLI that is used to access your address, the actual area code is not relevant. Even if you are on a withheld number, the CLI is still passed to 999.

I assume 999 have access to all Service Provider`s customer data.